Due to Canada Post’s rotating strike action, Richmond residents and businesses may experience delays in receiving their Quarter 3 metered utility bills, which were mailed out on October 30, 2025. Mail processing and delivery times may vary daily depending on strike activity.

What to know

• The due date for payment is Thursday, December 4, 2025.
• Outstanding balances paid on or before the due date will receive a 10% discount.
• A 10% discount will not be applied to late payments, regardless of whether a notice was received.

How to get billing information

• Register for a MyRichmond account to view your utility account.
• Call the Tax Department at 604-276-4145.
• In person at City Hall (6911 No. 3 Road), Monday to Friday, 8:15am to 5:00pm

Payment options
1. Online using a credit card

• richmond.ca/PayUtilities with the account number and access code found on the utility notice
• A 2% service fee will be applied

2. At a financial institution

• Online or telephone banking, bank machine/ATM or in person
• Allow a minimum of two business days for the payment to reach the City
• Keep the bank receipt as proof of payment

3. In the drop box at City Hall

• Located at west entrance
• Include the utility bill stub with the cheque payment
• Do not deposit cash as it will not be processed

4. In person at City Hall

• Business hours are Monday to Friday, 8:15am to 5:00pm (closed on Statutory holidays)
• Accepted payment options are: cheque, debit card and credit card
• Cash is not accepted 
• A 2% service fee will be applied to credit card payments
• Cheques must be made payable to the City of Richmond
• Cheques post-dated for the due date are accepted

If a payment is made by mail, the postmark date is not accepted as proof of on-time payment. 

For more information, visit richmond.ca/UtilityFees.