Program Registration

Before Online Registration Night

1. Check that you can log in to your online MyRichmond account before registration. Don’t have a MyRichmond account? Sign up here. 
2. Click on the My Activities portal. Review your account on My Info and make sure that the personal information listed for all family members is correct and complete.
   • Ensure that birthdate information is up-to-date to qualify for programs.
   • To allow for a quicker check-out process, update your credit card information by contacting the Registration Call Centre at 604-276-4300 or go to a community facility. 
3. Plan ahead by browsing for programs.
   • Use the Activity Search Tool to find programs that suit your interests.

Registration Tips

1. It's recommended to use Google Chrome as your browser for a better experience. However, customers can also use Mozilla Firefox and Mobile Safari.
2. Clear your browser cache and cookies and ensure your browser and device is updated to the latest version.
3. It is recommended to use a Passkey. The email verification from two-factor authentication can be delayed and impact your ability to register for programs in a timely manner.
4. For a faster checkout experience, contact the Registration Call Centre at 604-276-4300 to load account credit or add a credit card to your account.
   
5. Do not refresh the page while payment is being processed. 
   
6. New to City of Richmond aquatic programs? View our Aquatics Swim Level Prerequisites for more details.

To receive a refund, withdraw or transfer from a program or session, customers are to call any Parks, Recreation or Culture facility or the Registration Call Centre at 604-276-4300, Monday to Friday, 8:30am to 5:00pm (excluding statutory holidays).

Seasonal Programs
Unless otherwise specified:

• If notice is given prior to the beginning of the third session of the program, a refund, less sessions taken, will be provided.
• If notice is given after the beginning of the third session, no refund will be provided.

Private/Semi-Private Lessons (Music, Aquatics and Skating), Aquatic Leadership Courses

• If notice is given 72 hours prior to the start of the program, a full refund will be provided.
• If notice is given less than 72 hours prior to the start of the program, no refund will be provided.

Short Programs (1 week or less), Camps, Out Trips and Workshops
Unless otherwise specified:

• If less than one week's notice is given, 50% of the fee will be provided.
• If notice is given on or after the start date of the program, no refund will be provided.
• Transfers will be allowed with 72 hours notice prior to the start date of the program.

Pre-registered Single Fitness Sessions

• If notice is given prior to the start of the session, a full refund will be provided.
• See registered visits below for information on how to cancel a session or contact the facility directly.

Note: Some programs and sessions may have a no-refund policy for items such as art supplies or special guests.

The City of Richmond’s practice is to manage waitlists by phone. Clients are able to update their phone number online through their account or by calling any community facility or the Registration Call Centre at 604-276-4300, Monday to Friday, 8:30am to 5:00pm.

Swim Lesson Pre-requisites

Children and adults must meet the required pre-requisites in order to successfully register into swim levels. View our Aquatics Swim Level Pre-requisites for more details.

Are clients able to register for overlapping lesson sets?

Clients are not able to register for lesson sets that reserve their spot in multiple lesson sets that overlap days/weeks. While the registration system will allow clients to be registered in the same level for overlapping lesson sets, clients will be contacted by Aquatics staff and withdrawn from lessons so that they are only taking one lesson at a time.

Registered Visits can be booked dup to one week in advance. To browse Registered Visits, use the Activity Search Tool. 

How to Cancel your Registered Visit

To cancel registered visits, contact the facility directly.

All facilities and programs will meet strict health and safety guidelines as set out by local and provincial health authorities, and activities may be increased or decreased based on demand and public safety.