Residents Guide to Winter Weather
- Get Ready for Winter
- During a Snow Storm
- After a Snow Storm
- Your Responsibilities
- Be a Good Neighbour
- Snow Angels
- Private Snow Removal Services
- Heavy Rains and Flooding
- Windstorms or High Winds
- Important Contacts
Get Ready for Winter
From ensuring your vehicle is equipped with snow tires to stocking eco de-icer to securing loose objects on your property, you can take steps to make winter weather easier on you.
How to Prepare Your Vehicle
- Install good winter tires on your vehicle.
- Keep your gas tank full.
- Check that all lights and defrosters are in good working condition. If it's snowing, please turn on your headlights and taillights.
- Replace windshield wipers with ones especially designed for icy weather.
- Top up your vehicle’s reservoir with winter window wash fluid.
- Check your battery—a vehicle with a weak battery won’t start in cold temperatures.
- Throw a windshield scraper and brush in your car, as well as a bag of sand, flares, emergency blanket and kit, warm clothes and waterproof boots. Small shovels are also handy. Wear bright or reflective clothing if you must exit your car.
- Reduce speed in snowy or slippery conditions. Leave extra distance between you and the car ahead of you.
- Leave 50 metres distance between your vehicle and any City snow clearing equipment such as plows or salt trucks. The operator's visibility can be limited.
- Leave earlier—adjust your schedule to allow more travel time, particularly during commutes. Check traffic and weather reports before heading out.
- Check your route and our Snow Removal Route Map to take advantage of the first priority snow clearing.
How to Prepare Your Property
- Do you have a good snow shovel by your door? They sell out fast during snow days and Traffic Bylaw 5870 requires residential (single-family and multi-family) owners and occupants, as well as commercial and industrial properties, to remove snow and ice no later than 10:00am every day.
- Shovel snow onto your lawn or a designated parking stall, not the street. Shoveling snow onto the street is a hazard for vehicles and creates more work for snow plows, slowing down the clearing process - it also increases the chance that snow will be pushed back onto your driveway or sidewalk.
- Locate and clean catch basins or storm drains in the roadway in front of your home of debris such as fallen leaves, branches and snow for proper drainage. Take care not to bury these grates or gutters when shoveling snow.
- Clear leaves from your roof’s eaves and ensure appropriate drainage near your house to prevent puddling.
- Secure everything that might be blown around or torn loose - flying objects such as garbage cans and lawn furniture can injure people and damage property.
- Trim dead branches and cut down dead trees to reduce the danger of these falling onto your house during a storm.
- Store a de-icer product and spread it on your walkways after ice forms to give traction; organic and ecologically safe de-icers won’t corrode concrete and are safer for vegetation, pets and children.
- Do not use salt or de-icers on new concrete. If salt or de-icers are left to sit on new concrete (poured within one year), they cause repetitive freeze-thaw cycles that lead to surface spalling (water crystallizing in pores). Follow manufacturer's instructions; which typically advise to use sand instead. Have a snow shovel on hand.
- If you have a fire-hydrant in front of your home, please clear the snow around it for easy emergency access.
- If possible, park your vehicle in your driveway and garage to free up street space for plows.
- Consider alternative safe heating sources in the event of a power outage or heating system failure. Make sure your home is properly insulated and ensure cold air is kept out.
- If you experience a power outage, check the BC Hydro outage map/list to see if they already know about it. If your outage isn't listed, call 1-800-BCHYDRO (1-800-224-9276) to report the outage.
- Downed power lines should be considered energized and dangerous -- please stay away (at least 10 metres) and call 911.
- If your home loses power, unplug sensitive electronic equipment to protect them from possible voltage surges/irregularities when power is restored.
- Know how to shut off water valves and be aware of pipes that may freeze.
- Talk to your neighbours about all parking on one side of the road. Keeping one side of the curb free allows for better snow plow access. It also helps avoid possible snow pile-up on your car from the snow plow.
- Keep curbs free from debris and bins. Remove any decorations, garbage, recycling and organic bins off roadways where snow plowing may take place. Check the collection schedule for notices about delayed collection.
How to Prepare Yourself
- Hire a student or use a volunteer service (ie. Snow Angels) if you have physical or health limitations to shovel your walkway and drive. Lend a hand to those who may need assistance if you are able.
- Have an emergency kit on-hand that includes a flashlight with batteries, glow-in-the-dark stick lights, wind-up clock, portable radio, manual can opener and Mylar blanket.
- Stock drinking water (one gallon per person per day), dry and canned food and first aid materials.
- Stock up on additional blankets, in case of prolonged power outages.
- Know how to manually override your electric garage door.
- If you live in a secured building, know which exit door to use during an outage.
- Follow a reputable weather source and be aware of potential weather changes expected throughout the day before you leave the house.
- Be smart and dress appropriately–hat, gloves and warm, waterproof footwear are necessary for all outdoor activity.
- Develop an emergency plan with your family to identify where each member should go if getting home is not possible because of weather conditions.
- Familiarize yourself with school, daycare and employer snow policies.
- Buy groceries/medications/important supplies before conditions worsen or a storm hits.
- Make sure pets have access to a warm shelter and are not left outside or in a cold car.
- Always be aware of the weather forecast, especially when driving. Make sure you feel confident to drive, use a more suitable car with winter tires if possible or have a friend or family member drive.
- Keep updated with transit routes and schedules and check Translink's website for updates on delays or service interruptions.
- Visit www.richmond.ca/emergency for emergency kit checklists and additional preparedness tools or plans.
- Shovel early and often—new snow is lighter than packed or partially melted snow.
- Please, do not shovel snow onto sidewalks or the roadway—this is a hazard to pedestrians and to vehicles.
- To avoid clearing your driveway twice, pile snow on the left side (facing your house). This can minimize the amount of snow pushed back into your driveway by snowplows.
- Avoid parking on the road if a storm is forecast or after a storm. Parked cars on the designated routes can impede the ability of snowplow drivers to do their job. As well, parked cars on narrow streets combined with accumulated snow and icy conditions are a potential hazard and leave less room for travelling vehicles to manoeuvre.
- Avoid driving and other travel until conditions have improved.
- If you must travel, use transit whenever possible. Richmond’s bus routes are the first priority for snow clearing and major bus stops will be cleared by City crews as a second priority.
- Before you start driving, remove all accumulated snow from your vehicle's windows and lights; remove snow from your car hood and roof to prevent it from blowing onto your windshield or from affecting other motorists while you drive.
- For your safety, stay back a minimum of 15-metres from a snow plow.
- Clear the snow from any fire hydrants in front of your home in case of an emergency.
- To help crews collect your garbage and recycling, you can assist by clearing a small path which will allow collectors to wheel the carts more easily to the collection truck. This will improve safety for our crews in avoiding them having to lift heavy carts over snow drifts as well as help make the collection process as quick as possible to avoid collection service delays to other residents.
- Before 10:00am each day, clear snow from around the catch basins and along the gutter adjacent to your home to accelerate snow melt and reduce the risk of flooding.
In April 2017, Bylaw 5870 was amended to improve safety and convenience for pedestrians. Residential (single-family and multi-family) owners and occupants are now required to clear snow and ice from sidewalks adjacent to their properties. These requirements already apply to commercial and industrial property owners or occupants.
According to Section 6.1 of the amended Bylaw, the property owner or occupier must:
- Remove all snow and ice from any sidewalk adjacent to their property
- No later than 10:00am every day
The amendments also introduce a new $70.00 ticketable penalty, which can be issued each time a property owner fails to comply with the bylaw.Be a Good Neighbour
Does your elderly neighbour need help clearing a sidewalk? The Good Neighbour campaign encourages everyone to clear the walkways around their property, and help others who can't. All you have to do in this neighbour-helping-neighbour program is simply watch for people in your neighbourhood that could use help removing snow from their sidewalks and walkways and ask if you can lend them a hand.
Be a Good Neighbour Publications
"Be a Good Neighbour This Winter" Poster
Snow Angels are volunteers willing to provide voluntary snow removal assistance to the elderly or persons in need during major winter storms. Snow Angels are able to help clear sidewalks and walkways of community members in need.
Need a Snow Angel?
For assistance during a snowfall event, contact the Snow Angel Coordinator prior to December 1 at 604-247-4453 or email email@example.com. When contacting the Snow Angel Coordinator, keep the following in mind:
- The intent of the volunteer Snow Angels program is to provide assistance to individuals with health or mobility challenges who are negatively affected by a heavy snowfall. Do not call the groups mentioned above if you are an able-bodied resident.
- There is no guarantee that services can be provided. Snow Angels are dependent on resources, the severity of the storm, the number of volunteers available and the priority needs of other callers.
- Requests for assistance should only be made in the event of a winter storm, with an accumulation of three or more centimetres of snow.
- Residents calling after December 1 will be placed on a waitlist.
Pick-Up and Delivery of Groceries and Medication
Snow Angels do not pick-up or deliver medication or groceries, however most of the larger pharmacies and grocery stores do provide this service. Contact your nearest pharmacy of grocery store for assistance.
How to become a Snow Angel
If you or your organization is interested in becoming a Snow Angel, contact the Volunteer Coordinator at 604-247-4947.
Snow Angels Publications
Snow Angels FAQ
Private Snow Removal Services
Service contractors or community members and individuals who offer private snow removal services and who respond to an Expression of Interest issued by the City in the fall, are listed below:
|Contact Name||Number||Alternate Number|
|B&C Lawns & Gardens Ltd.||604-813-7714 (Ed)|
|Clean Cut Landscaping||604-644-7710 (Chris)|
|Dhillon Bros. Paving||604-839-5531 (Jag)||604-339-9510|
|Direct Line Commercial||604-253-1135||1-888-201-LINE
|Fraser Valley Snow Removal||604-575-3877 (Duane)|
|GB Bobcat & Excavating Services||604-583-0040||604-275-2180|
|Kokanee Enterprises Ltd.||604-240-2068 (Ron)|
|Matsumura Landscaping||604-277-9096||604-880-0891 (Ronen)
Available daytime only
|Richco Contracting Ltd.||604-290-5587 (Rich)|
|Safe Guard Contracting Ltd.||604-580-1275||604-462-9558 (Cory)
|SSL Enterprises Inc.||604-833-2103|
|Tatsuki Services Ltd.||778-386-6668 (Adrian)|
|Thomas Trucking||604-250-5351 (Bob)|
|West Pacific Landscape Ltd.||604-992-3158 (Kevin)||604-710-3009|
Companies wishing to add their contacts to this list should send an email to firstname.lastname@example.org.
Companies and individuals listed here are not affiliated with the City of Richmond and they charge for their services. The City has not screened or qualified the services offered, and reference herein to any specific commercial product, process or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply endorsement, recommendation or favouring by the City. If you choose to contract a private service, please check they have appropriate insurance coverage and are in good standing with the Better Business Bureau.
Richmond property owners can help by clearing nearby stormwater drains of leaves and debris or snow and accumulated sand. You should also check your property to ensure adequate drainage so that rainwater and snow melt does not cause pooling.
Materials for sandbags are available at the Public Works Yard, 5599 Lynas Lane, during heavy rain events. For more information, contact the Public Works Yard at 604-244-1262.
High Streamflow Advisories, Flood Watches or Flood Warnings will be issued by the BC River Forecast Centre.
During times of high water levels, please stay clear of fast flowing rivers and waterways, shorelines and possible unstable riverbanks.
- River levels may rise quickly and flows may be stronger
- Unexpected waves can occur. Keep an eye on pets and children
- Be aware of potential increase in logs or floating debris
For emergencies, due to water/flooding, please call 911
For minor water accumulation, call the 24-hour City of Richmond Public Works Dispatch Line at 604-270-8721
- Flood Warning: River levels have exceeded capacity or will exceed it imminently, and that flooding of area adjacent to affected rivers will result.
- Flood Watch: River levels are rising and will approach or may exceed capacity. Flooding of areas adjacent to affected rivers may occur.
- High Streamflow Advisory: River levels are rising or expected to rise rapidly, but no major flooding is expected. Minor flooding in low-lying areas is possible.
- Freshet: Term used to describe spring flooding due to snowmelt and rainfall.
For more information on flooding preparations, visit the Emergency Preparedness.
Wind Storms or High Winds
Seasonal storms often bring heavy rain and high winds to the Lower Mainland. Severe winds can bring down trees and branches, causing power outages, road closures and traffic disruptions.
Wind warnings are issued for most BC coastal regions when sustained winds of 65 km/h or greater, or gusts of 90 km/h or greater are expected.
During periods of high winds, and in particular during power outages, please stay off the roads. If you must travel, give yourself extra time since street lamps and traffic signals may not be working.
Remember your traffic safety rules: an intersection normally controlled by signal lights during a power outage becomes a four-way stop. Always stop at a darkened intersection and proceed with caution.
To report fallen trees on City of Richmond property (streets, parks, etc.), call Public Works at 604-244-1262.Important Contacts
To report problems on City property, call Public Works at 604-244-1262. For other emergency contacts see Who to Call in an Emergency.