During an Emergency

No community is immune from potential emergencies or disasters. Part of being prepare is knowing the types of hazards which could impact the community.

The City's Emergency Planning Committee has identified the following potential hazards in Richmond. Click on the hazard links to learn how to protect yourself.

1. Air Crash
2. Flooding
3. Earthquake
4. Severe Weather
5. Terrorism
6. Chemical Spills
7. Medical Emergencies

Having emergency supplies will help in any emergency or disaster, but there are also some specific things you and your family can do to protect yourselves and your property during specific incidents.

Although there are many redundancies built into telephone networks, a major disaster such as an earthquake could impact service, including access to 911 (another good reason to have a personal emergency plan). One of the most important ways people can support emergency services after an earthquake, large or small, is to stay off phones while service is restored or to keep congestion to a minimum. Here’s how you can help:

• After the shaking stops and it’s safe to come out from cover, ensure all phones are on the hook. 
• Do not use the telephone immediately unless a life is at stake.
•  If you have a serious emergency, dial 9-1-1. If you hear a busy signal, hang up and dial again. If you receive a recorded announcement, stay on the line and wait for a call-taker. Do not hang up. Your call will be answered as soon as possible.
• Do not call 9-1-1 for information or to ask questions about the earthquake. Help keep 9-1-1 lines free for those with serious emergencies.
• Listen to your radio and TV for instructions and information, including finding out when it’s clear to telephone relatives and friends.
• For more information visit https://www.ecomm911.ca/911-dispatch/tips-and-info/