Richmond is a safe community, and ensuring that it remains safe is a top priority for Council. The City’s primary public safety providers are Police, Fire-Rescue, Emergency Programs, Community Bylaws and Animal Protection Services.
Prevention, Preparedness and Response are the key components of service delivery. These components work on the underlying principle that safety is everyone’s responsibility.
Community Safety services are delivered using a partnership and team-based-model. This integrated team approach to service delivery improves direct communication between agencies and maximizes opportunities to work closely together through joint programs and services. These providers also work in partnership with other City departments and local and provincial agencies to identify and provide emergency services in Richmond.
We invite you to browse the pages of this section of the website to learn more about the services the City provides and to find out how you can make an active contribution to your personal safety and the safety of your family, friends and neighbours.
Who to Call in an Emergency
Dial 9-1-1 in an emergency situation where you require the immediate assistance of the police, the fire department or an ambulance. For more information on calling 9-1-1, including tips for non-English speakers, check out the Richmond Fire Rescue Website and When to Call Police .
For other urgent matters such as serious water and sewer problems, road obstructions, traffic signal malfunctions, downed trees, icy roads or other problems of this nature, please call our 24 hour City Emergency Line at 604-270-8721.
Check out our Who to Call in an Emergency page for non-emergency contacts.
To navigate this part of our site, you may use the fly-out menus on the left, or you may wish to consult the Site Map for this section.