Who to Call in an Emergency

Dial 9-1-1
In Richmond, in an emergency situation where you require the assistance of the police, the fire department or an ambulance, 9-1-1 provides immediate access to all the emergency services. See When to Call Police for more information on calling 911.

For other urgent matters such as serious water and sewer problems, road obstructions, traffic signal malfunctions, downed trees, icy roads or other problems of this nature, please call our 24 hour City Emergency Line at 604-270-8721.

For all non-emergency incidents, contact:

Richmond RCMP (police)
Main Detachment, 11411 No.5 Road, 604-278-1212.
Steveston Community Police Office, 4371 Moncton Street, 604- 713-2323
South Arm Community Police Office, 8880 Williams Road, 604-713-2300
City Centre Community Police Office, #140 - 5671 No 3 Road, 604-207-4761

Please refer to the RCMP Contacts page for more detailed information and location map.

Richmond Fire-Rescue
Call Fire Hall No. 1 at 604-278-5131, or refer to the Fire-Rescue Contacts page for more information.

Richmond Block Watch
Call 604-207-4829 or email: blockwatch@richmond.ca
Block Watch is a neighbourhood crime prevention program.
For information on Marijuana Grow Ops see Reporting a Suspected Drug House.

Reporting Child Abuse
Anyone who has reason to believe that a child has been or is likely to be abused or neglected has a legal duty to report it to the Ministry of Children and Family Development. Call 604-660-1044 / After hours call 604-660-4927.

If children need help, they can call the Helpline for Children.
Call 310-1234 (no area code needed).

Discarded Needles
If a needle is found in a public space, please call the City’s Public Works Department at 604-270-8721 with as much information as possible as to where the needles are and where City staff should look. This is a 24-hour service and staff treat discarded needles in public spaces as a priority. REMINDER: do not touch or pick up discarded needles.

City of Richmond
You may use our Customer Feedback form to report a problem or request a service, or alternatively please call these number for assistance:

Main Switchboard at 604-276-4000
Graffiti Hotline at 604-233-3307
Public Works 24 Hour Call Centre at 604-270-8721 to report:

Potholes, cracks, and other problems with street surfaces, sidewalks, and curbs
Missing or damaged signs on City property
Missing, damaged or blocked traffic signs
Watermain leaks or water quality (dirty water)
Burned out street lights or damaged light poles

Environmental Health
Call Richmond Health Services at 604-233-3147:

To report food poisoning
Health hazards related to air, water or sewage disposal problems

Transportation
Call 604-247-4616 for traffic signal problems.
Call 604-204-8707 to report an obstruction to motorists’ sightlines (fences, trees, shrubs, etc.).

Animal Protection Services
BC SPCA
Email: AnimalServicesRequest@richmond.ca
Phone: 604-709-4668
Hours: Mon to Sun, 7:00am - 9:00pm including Statutory holidays (except Christmas day). After hours please call the RCMP Non-Emergency line at 604-278-1212.

Community Bylaws
Property Use
Call 604-276-4345 for property use violations:

Bylaws complaints relating to the use of private property such as evidence of secondary suites
Unsightly properties
Boulevard maintenance issues
Signs placed on City property
Parking ticket information line (recorded) 604-276-4345

Parking
Call 604-276-4345 to report parking violations or to enquire about parking tickets. Please call the RCMP non-emergency number for illegally parked cars, 604-278-1212.

To pay a parking ticket online, see the Payment Options page.

Emergency Programs
Phone: 604-233-3333
Email: emergencyprograms@richmond.ca

Emergency Programs are working with the community to increase Richmond’s level of preparedness in the event of a major emergency.

Refer to the menu on this page to browse through the Emergency Preparedness webpages.