On Wednesday, November 6 the City of Richmond switched to a new Parks, Recreation and Culture registration system!
To prepare for Winter 2020 online program registration, activate your NEW account in three easy steps:
- Check your inbox for an email sent from the City of Richmond (email@example.com) on Wednesday, November 6
- Follow the instructions in your email guiding you to activate your account.
- Log in to your new account using your e-mail and password.
If you didn't receive an email on November 6, call the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:30pm) or one of our recreation facilities during regular operating hours and staff will be happy to help you set up your account.
Important Dates to Mark on Your Calendar
Friday, November 22: Courses viewable online
Friday, November 29: Online release of Guide
Saturday, November 30: Hard copy Guide available
Tuesday, December 3: Online registration night
Wednesday, December 4: In person/phone registration
New Registration System FAQs
Where do I login to the new system?
Click here to Login or Create an Account.
How can I find my password?
If you have forgotten your password or would like to reset your password, select the blue Forgot Password? link on the Login Page.
What should I do if I didn't receive my password reset e-mail?
If you didn’t receive your password reset e-mail in your inbox or your junk/spam folder, please contact the Registration Call at 604-276-4300. Some clients have reported issues receiving e-mails from the City of Richmond and we are working on a solution. The Registration Call Centre will taken your contact information so we can inform you when a solution is available and assist you with your account activation.
Can I create my own account online
After November 6, you can create your own account online as long as you do not already have an existing account.
What if I don't want to provide an e-mail address?
An e-mail address is only required to register for courses online. For over the phone and in-person registration, an e-mail address is not required.
Why is the program registration system changing?
The City’s current program registration system is being retired by the vendor, so we are moving to a new system. Our new registration system is modern, user-friendly and adaptive.
Why was the new system chosen?
The new system was chosen as it is faster, more powerful, highly personalized and tightly integrated with consumer technology, including mobile phones.
Will I need to create an account in the new system?
If you have registered for a program or purchased a membership at any Parks, Recreation and Culture facility in the past two years, your customer account will be transferred to the new system. However, you will need to activate your new account after November 6 in order to access online registration.
Will my old account information be transferred over to the new system?
If you have registered for a program or purchased a membership at any Parks, Recreation and Cultural facility in the past two years, your customer account will be transferred to the new system.
What are some of the new system's features?
- Simple log in using your email address and password
- Search thousands of programs and events quickly with more search and filter options
- Manage your family's schedule with a personalized calendar view of registrations
- Add registered programs to your iOS, Google and Outlook calendars
- Use gift cards and Recreation Fee Subsidy Program allocations for online payment
New features include:
How will customers’ personal information be secured in the new registration system?
The new program registration system meets the industry standard for encryption and security measures in addition to the City of Richmond’s Protection of Privacy standards around the collection, storage, use and disclosure of personal information. At the same time, we strongly recommend that you choose a strong password and remain diligent about protecting your personal information. For more information on the City of Richmond’s Protection of Privacy regulations view our webpage on Freedom of Information and Protection of Privacy.
What internet browser is best when using the new system?
We recommend using Google Chrome when using the new Parks, Recreation and Culture program registration system.
How do I register online for Winter 2020 programs on December 3?
- Check your inbox for an e-mail from the City of Richmond (firstname.lastname@example.org) sent on November 6, 2019.
- Follow the instructions in your email guiding you to activate your account.
- Log in to your new account using your email and password.
How can I register for Fall 2019 programs?
You can still register for Fall 2019 programs by calling the Registration Call Centre Monday to Friday from 8:30am to 5:30pm or visiting one of our recreation facilities during operating hours.
Note: Online registration for Fall 2019 programs is no longer available.
How can I prepare to register for Winter 2020 program registration?
In order to prepare for Winter 2020 online program registration, follow these tips:
1. Starting Saturday, November 30, browse through the Parks, Recreation and Culture Guide (paper or online) or search and select the programs you want to register in.
2. Write down the course number(s) from the Parks, Recreation and Culture Guide.
3. Have your NEW login information on hand (e-mail and password). 4. Have your method of payment ready: Visa, MasterCard or American Express credit card number with expiry date.
If you do not have an account or require assistance, contact the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:30pm) or one of our recreation facilities during regular operating hours.
We encourage ALL users to do a trial run by logging into the system to ensure your account is valid and to get familiar with the new program registration system.
How will online registration be different on registration night Tuesday, December 3 at 8:00pm for Aquatics and 10:00pm for all programs?
- Login using email and password into MyRichmond
- New interface to browse Parks, Recreation and Culture programs
- Easy checkout process for payment using credit cards as well as gift cards and Recreation Fee Subsidy Program allocations
For Winter 2020 registration, customers will be using the new program registration system. The key differences will be:
I'm logged in but I can't see my family members. How do I register them online?
Only the primary contact can view, access and register family members on account for online registration. To confirm who the primary contact is on your account, please contact the Registration Call Centre (Monday-Friday 8:30am-5:30pm) or any recreation facility.
I don't have a birthdate on my account. Can I still register online?
Birthdates are required for registration in age-validated programs online. To prepare for online registration, please contact the Registration Call Centre (Monday-Friday 8:30am-5:30pm) or any recreation facility to add your birthdate to your account.
Do I still need my Client ID and PIN number?
Client ID and PIN numbers are no longer required to log into the new system. Starting November 6, you will only need to use your e-mail address and password to log in.
What is MyRichmond?
MyRichmond is the City of Richmond’s online portal granting customers access to a variety of services with a single login, using an email and password. Learn more about additional services here: richmond.ca/myrichmond.
Why do I need a MyRichmond account?
MyRichmond offers a variety of services using a single sign-on portal. One of these services is the new program registration system.
What if I already have a MyRichmond account?
If you already have a MyRichmond account, your information from the previous program registration system will be merged with your existing account and you should have received a confirmation email on November 6.
We are here to help you! If you require assistance or further information about the new program registration system, please contact the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:30pm) or one of our recreation facilities during operating hours.