Parks, Recreation and Culture Guide - Winter 2020
We are here to help you!
If you require assistance or further information about the new program registration system, contact the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:30pm) or one of our recreation facilities during operating hours. For more information on our new program registration system, visit www.richmond.ca/new.
Mark these important dates in your calendar, and get ready to register for your favourite Winter 2020 programs.
- Friday, November 22: Winter 2020 programs viewable online
- Friday, November 29: Winter 2020 Parks, Recreation and Culture Guide online
- Saturday, November 30: Winter 2020 Parks, Recreation and Culture Guide available for pick up at community facilities
- Tuesday, December 3 (8:00pm for Aquatics, 10:00pm for all programs): Winter 2020 online registration begins
- Wednesday, December 4: Winter 2020 in person/phone registration begins
Tips to Make Registration Easier
Download the Program Registration Worksheet to make sure you're ready for registration.
1. Activate your new online program registration account
Do a trial run by logging into your account early to ensure your EMAIL address and PASSWORD are valid.
2. Check that your family members have been added your account
You can check your added family members by clicking MY INFO when logged into your account.
3. Have your method of payment ready
Visa, Mastercard or American Express credit card number with expiry date and CVV.
Select your courses in advance. Browse through the Parks, Recreation and Culture Guide (paper or online) and select the programs you want to register in.
5. Have a back-up plan
Have a list of back-up programs in case the one that you want is full and you have to waitlist. You can always add a name to a wait list, there’s no charge for this option. Experience shows that often people get in from a wait list so be sure to add your name.
6. Choose how to register - 1 of 3 ways
- Online 24 hours a day, 7 days a week at www.richmond.ca/register
- By phone by calling the Registration Call Centre at 604-276-4300, Monday to Friday, 8:30am to 5:30pm
- In person at Parks, Recreation or Cultural facility. Note: debit, cheque and cash are also accepted when registering in person
New Registration System FAQs
Where do I login to the new system?
Click here to Login or Create an Account.
How can I find my password?
If you have forgotten your password or would like to reset your password, select the blue Forgot Password? link on the Login Page.
What should I do if I didn't receive my password reset e-mail?
If you didn’t receive your password reset e-mail in your inbox or your junk/spam folder, contact the Registration Call Centre at 604-276-4300. Some clients have reported issues receiving e-mails from the City of Richmond. The Registration Call Centre can assist customers in resetting their password.
Can I create my own account online?
After November 6, you can create your own account online as long as you do not already have an existing account.
Will my old account information be transferred over to the new system?
If you have registered for a program or purchased a membership at any Parks, Recreation and Cultural facility in the past two years, your customer account will be transferred to the new system.
What if I don't want to provide an e-mail address?
An e-mail address is only required to register for courses online. For over the phone and in-person registration, an e-mail address is not required.
Why is the program registration system changing?
The City’s current program registration system is being retired by the vendor, so we are moving to a new system. Our new registration system is modern, user-friendly and adaptive.
Why was the new system chosen?
The new system was chosen as it is faster, more powerful, highly personalized and tightly integrated with consumer technology, including mobile phones.
Will I need to create an account in the new system?
If you would like to browse programs, please feel free to check out the online guide here. Winter 2020 is the first program registration with the new program registration system and we are encouraging all users to log in to the new system to browse programs and to ensure your account is valid in advance of registration night.
I live outside of Richmond, am I able to register online?
Yes, if you live outside of Richmond but plan on registering for programs in Richmond, we encourage all users to activate their account and register for programs online. .
What are some of the new system's features?
- Simple log in using your email address and password
- Search thousands of programs and events quickly with more search and filter options
- Manage your family's schedule with a personalized calendar view of registrations
- Add registered programs to your iOS, Google and Outlook calendars
- Use gift cards and Recreation Fee Subsidy Program allocations for online payment
How will customers’ personal information be secured in the new registration system?
The new program registration system meets the industry standard for encryption and security measures in addition to the City of Richmond’s Protection of Privacy standards around the collection, storage, use and disclosure of personal information. At the same time, we strongly recommend that you choose a strong password and remain diligent about protecting your personal information. For more information on the City of Richmond’s Protection of Privacy regulations view our webpage on Freedom of Information and Protection of Privacy.
What internet browser is best when using the new system?
We recommend using Google Chrome when using the new Parks, Recreation and Culture program registration system.
What can I do if I am denied access to my account?
If you are experiencing any issues logging into your account, please contact the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:30pm).
Registration Night FAQs
How do I search by barcode?
To search by barcode, select the Activities tab at the top. Under Keyword, you can Search/Type Course ID here and then press enter.
How do I search by keyword?
To search by keyword, select the Activities tab at the top. Under Keyword, enter the keyword in the search field Search/Type Course ID here. Sections that contain relevant programs will appear as links in the right side display.
How do I register online for Winter 2020 programs on December 3?
- Check your inbox for an e-mail from the City of Richmond (firstname.lastname@example.org) sent on November 6, 2019.
- Follow the instructions in your email guiding you to activate your account.
- Log in to your new account using your email and password.
How can I prepare to register for Winter 2020 program registration?
In order to prepare for Winter 2020 online program registration, follow these tips:
1. Starting Saturday, November 30, browse through the Parks, Recreation and Culture Guide (paper or online) or search and select the programs you want to register in.
2. Write down the course number(s) from the Parks, Recreation and Culture Guide.
3. Have your NEW login information on hand (e-mail and password). 4. Have your method of payment ready: Visa, MasterCard or American Express credit card number with expiry date.
If you do not have an account or require assistance, contact the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:30pm) or one of our recreation facilities during regular operating hours.
We encourage ALL users to do a trial run by logging into the system to ensure your account is valid and to get familiar with the new program registration system.
How will online registration be different on registration night Tuesday, December 3 at 8:00pm for Aquatics and 10:00pm for all programs?
- Login using email and password into MyRichmond
- New interface to browse Parks, Recreation and Culture programs
- Easy checkout process for payment using credit cards as well as gift cards and Recreation Fee Subsidy Program allocations
Do I still need my Client ID and PIN number?
Client ID and PIN numbers are no longer required to log into the new system. Starting November 6, you will only need to use your e-mail address and password to log in.
I'm logged in but I can't see my family members?
When you are logged in, select MY INFO in the top left corner. If you are unable to see your family members it is because:
a) Only the primary contact can view, access and register family members on account for online registration. To confirm who the primary contact is on your account, please contact the Registration Call Centre (Monday-Friday 8:30am-5:30pm) or any recreation facility.
b) If you have just created your account, you may not have any family members added yet. Once logged in select MY INFO and add family members.
I don't have a birthdate on my account or a birth date is wrong, can I still register online?
Birthdates are required for registration in age-validated programs online. Once a birthdate has been entered it can only be updated through the Registration Call Centre or a recreation facility. If you notice a birthdate is incorrect on your profile, contact the Registration Call Centre (Monday-Friday 8:30am-5:30pm) to update your birthdate information.
How do I change a birthdate on my account?
Users are unable to edit birthdate information on their profile once it has been entered. If you notice a birthdate is missing or incorrect on your profile, contact the Registration Call Centre (Monday-Friday 8:30am-5:30pm) to have your birthdate information updated.
How can I see the credit on my account?
If you have credit on your account, you will see it during checkout. The credit will show as a payment option, you can choose to use the credit or leave it on your account for a future transaction. Please note that the credit does not show on your My Info tab, only during checkout. If you have any questions about a credit on your account, please contact the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:30pm).
What is MyRichmond?
MyRichmond is the City of Richmond’s online portal granting customers access to a variety of services with a single login, using an email and password. Learn more about additional services here: richmond.ca/myrichmond.
Why do I need a MyRichmond account?
MyRichmond offers a variety of services using a single sign-on portal. One of these services is the new program registration system.
What if I already have a MyRichmond account?
If you already have a MyRichmond account, your information from the previous program registration system will be merged with your existing account and you should have received a confirmation email on November 6.
Recreation Fee Subsidy Program FAQs
How is my subsidy applied to my program registration?
If you have subsidy available on your account you will be able to apply it during checkout. If you choose to use your subsidy allocation, the system will apply the maximum amount to your registration and you may complete the payment of the remaining balance using your credit card online. If you have any questions regarding your RFSP and how it is applied during online registration, please contact the RFSP office at 604-247-4909 (Monday – Friday, 8:30am – 4:30pm)
How can I view the balance of my subsidy?
To view the balance of your subsidy, log into your program registration account and on the top menu select the tab for My Info. Once on the My Info tab, select the individual and scroll down to view Subsidy Allocations.
We encourage customers to contact the Registration Call Centre, Monday to Friday, 8:30am to 5:30pm to receive a refund or to withdraw or transfer from a class or program. Customers may choose to contact the facility offering the class if withdrawing outside of Registration Call Centre hours.
Refunds, Withdrawals and Transfer Guidelines
Note: refunds, withdrawals and transfers cannot be processed online.
For further guidelines, open Refunds, Withdrawal and Transfer Guidelines.
Parental Consent Form
Download the Parental Consent Form.
Sport Field and Rental Information
Call 604-276-4300 to listen to the daily recording of Sport Field and Rental Information or speak with a Registration Call Centre Customer Service Agent Monday to Friday, 8:30am to 5:30pm.