Program Registration
Nov 19, 2020 - New public health orders are in effect. City of Richmond is suspending a number of indoor programs and activities. View the full list of affected programs and services. Anyone registered in a class will receive an automatic credit (or refund, if requested).
Fall 2020 ProgramsIndoor recreation programs are being offered at community centres, the Arts Centre, Arenas and Aquatics facilities in Richmond. Program offerings include in-person and online activities for music, visual arts, dance, languages and sports for all age groups as well as sports, fitness, swimming and skating registered visits and court bookings. Programs are updated regularly. Simply click on the Browse and Register button below to see the current offerings.
Advanced registration is required for each class or activity.
Safety Information - Indoor Seasonal Programs
- Online: Select the blue BROWSE AND REGISTER button
- Phone: Registration Call Centre at 604-276-4300, Monday-Friday, 8:30am-5:00pm
For assistance, call 604-276-4300 or watch this new video:
How to Register for an Activity
For assistance, call 604-276-4300 or watch this new video:
Health and Safety Guidelines
Advanced registration is required for each class or activity. All facilities and programs will meet strict health and safety guidelines as set out by local and provincial health authorities, and activities may be increased or decreased based on demand and public safety. In keeping with provincial health orders, masks must be worn in all indoor spaces and City-operated facilities.
- Visit the COVID-19 Safety Plan page for more information and find Safety Information plans on each activity page or below.
Winter Break Daycamps
A limited number of winter daycamps are being offered in December at various community centres. All camps are to be led by fully trained leaders with strict guidelines followed to ensure the safety of both participants and staff.
Visit Daycamps for more details, safety information and frequently asked questions.
Membership Re-Activation
Fitness and Aquatics
Reactivate membership for fitness classes and fitness centre visits at community centres along with swim sessions at the Minoru Centre for Active Living. This includes 10-visit cards for Minoru Centre for Active Living; 10-visit cards for community centres remain on hold until further notice.
Visit Fitness Centres for more details, safety information and frequently asked questions.
Frequently Asked Questions - Membership Reactivation
Fitness Centres and Classes
75-Minute Fitness Centre Visits
The following five facilities are currently open for registered visits: Minoru Centre for Active Living and City Centre, South Arm, Thompson and West Richmond community centres.
- Register for the following week's sessions starting at 10:00am on the Monday prior.
- Recreation Access Card holders are to call the Registration Call Centre at 604-276-4300 to register for a swim session as online registrations are not available
Visit the Fitness Centre page for more details including permission forms.
Fitness Classes
In keeping with the updated Provincial Public Health Order to reduce the spread of COVID-19, the City of Richmond is suspending all indoor fitness classes, including Yoga, Pilates, Tai Chi, Qigong and AquaFit until further notice. Anyone registered in a class will receive an automatic credit (or refund, if requested).
Safety Information - Group Fitness Classes
Aquatics
Minoru Centre for Active Living - Swim Lessons
- Group Preschool Swim Lessons (for 18 months-5 years, parent participation required) Max. 4 children and 4 adults per lesson
- Private Lessons (for adults and children 7+ years with Level Swim Kids 5+)
Frequently Asked Questions - Minoru Centre for Active Living Swim Lessons
Minoru Centre for Active Living - 75-Minute Swim Sessions
- Register for the following week's sessions starting at 10:00am on the Monday prior.
- Recreation Access Card holders are to call the Registration Call Centre at 604-276-4300 to register for a swim session as online registrations are not available.
Safety Information - Indoor Swimming Frequently Asked Questions - Minoru Centre for Active Living Aquatic CentreRecreation Programs
Program listings are updated weekly.
Fall 2020 Schedule - Recreation Programs
Arenas
Richmond Ice Centre and Minoru Arenas
Both facilities are open with limited use for approved minor sport groups and public programs.
- Register for the following week's sessions starting at 10:00am on the Monday prior; drop-in space is not guranteed.
- Visit Arena Schedules and Admissions for program information, safety information and frequently asked questions.
Live Stream Fitness Videos
Work out at home with the Zoom app and favourite instructors and coordinators! Only limited equipment required.
- Visit Richmond Connects for the online fitness schedule.
Tennis
Steveston Community Centre Net Shed
Singles and doubles indoor tennis is available.
- Visit Steveston Tennis for court bookings, safety information and frequently asked questions.
Safety Information - Net Shed Tennis CourtWhere do I login to the new system?
Click here to Login or Create an Account.
How can I find my password?
If you have forgotten your password or would like to reset your password, select the blue Forgot Password? link on the Login Page.
Will my old account information be transferred over to the new system?
If you have registered for a program or purchased a membership at any Parks, Recreation and Cultural facility in the past two years, your customer account was transferred to the new system.
Can I create my own account online?
You can create your own account online as long as you do not already have an existing account.
What if I don't want to provide an email address?
An e-mail address is only required to register for courses online. For over the phone and in-person registration, an e-mail address is not required.
Why did the program registration system change?
The City’s previous program registration system was being retired by the vendor, so we have moved to a new system. Our new registration system is modern, user-friendly and adaptive.
Why was the new system chosen?
The new system was chosen as it is faster, more powerful, highly personalized and tightly integrated with consumer technology, including mobile phones.
I live outside of Richmond, am I able to register online?
Yes, if you live outside of Richmond but plan on registering for programs in Richmond, we encourage all users to activate their accounts and register for programs online.
What are some of the new system's features?
- Simple log in using your email address and password
- Search thousands of programs and events quickly with more search and filter options
- Manage your family's schedule with a personalized calendar view of registrations
- Add registered programs to your iOS, Google and Outlook calendars
- Use gift cards and Recreation Fee Subsidy Program allocations for online payment
How will customers’ personal information be secured in the new registration system?
The new program registration system meets the industry standard for encryption and security measures in addition to the City of Richmond’s Protection of Privacy standards around the collection, storage, use and disclosure of personal information. At the same time, we strongly recommend that you choose a strong password and remain diligent about protecting your personal information. For more information on the City of Richmond’s Protection of Privacy regulations view our web page on Freedom of Information and Protection of Privacy.
What internet browser is best when using the new system?
We recommend using Google Chrome when using the new Parks, Recreation and Culture program registration system.
Do I still need my Client ID and PIN number?
Client ID and PIN numbers are no longer required to log into the new system, you will only need to use your e-mail address and password to log in.
I'm logged in but I can't see my family members?
When you are logged in, select MY INFO in the top left corner. If you are unable to see your family members it is because:
a) Only the primary contact can view, access and register family members on account for online registration. To confirm who the primary contact is on your account, contact the Registration Call Centre (Monday-Friday 8:30am-5:00pm) or any recreation facility.
b) If you have just created your account, you may not have any family members added yet. Once logged in select MY INFO and add family members.
I don't have a birth date on my account or a birth date is wrong, can I still register online?
Birth dates are required for registration in age-validated programs online. Once a birth date has been entered it can only be updated through the Registration Call Centre or a recreation facility. If you notice a birth date is incorrect on your profile, contact the Registration Call Centre (Monday-Friday 8:30am-5:00pm) to update your birth date information.
What can I do if I am denied access to my account?
If you experiencing any issues logging into your account, contact the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:00pm).
Registration Night FAQs
How do I search by Course ID?
To search by Course ID, select the Activities tab at the top. Under Keyword, you can Search/Type Course ID here and then press enter.
How do I search by keyword?
To search by keyword, select the Activities tab at the top. Under Keyword, enter the keyword in the search field Search/Type Course ID here. Sections that contain relevant programs will appear as links in the right side display.
How can I see credit on my account?
If you have any questions about a credit on your account, call the Registration Call Centre at 604-276-4300 (Monday-Friday, 8:30am-5:00pm).
What is MyRichmond?
MyRichmond is the City of Richmond’s online portal granting customers access to a variety of services with a single login, using an email and password. Learn more about additional services here: richmond.ca/myrichmond.
Why do I need a MyRichmond account?
MyRichmond offers a variety of services using a single sign-on portal. One of these services is the new program registration system.
What if I already have a MyRichmond account?
If you already have a MyRichmond account, your information from the previous program registration system was merged with your existing account.
Recreation Fee Subsidy Program FAQs
How is my subsidy applied to my program registration?
If you have subsidy available on your account you will be able to apply it during checkout. If you choose to use your subsidy allocation, the system will apply the maximum amount to your registration and you may complete the payment of the remaining balance using your credit card online. If you have any questions regarding your RFSP and how it is applied during online registration, contact the RFSP office at 604-247-4909 (Monday-Friday, 8:30am-4:30pm).
How can I view the balance of my subsidy?
To view the balance of your subsidy, log into your program registration account and on the top menu select the tab for MY INFO. Once on the MY INFO tab, select the individual and scroll down to view Subsidy Allocations.
Refunds, Withdrawals and Transfer Guidelines
Call the Registration Call Centre at 604-276-4300, Monday to Friday, 8:30am to 5:00pm to receive a refund or to withdraw or transfer from a class or program.
Note: Account credits are not viewable on MyRichmond accounts. Refunds, withdrawals and transfers cannot be processed online. In order to receive or check the status of a refund, including account credit amount, contact the Registration Call Centre at 604-276-4300.
For further guidelines, read Refunds, Withdrawal and Transfer Guidelines.
Sport Field and City Rental Information
For Sport Field and City Rentals Information, call the City Events and Rentals office at 604-233-3304, Monday to Friday, 8:30am to 5:00pm.
Information
For more information, email leisure@richmond.ca