One step, a whole City
20 September 2017
The City of Richmond has launched an innovative project that will allow visitors to its website access to a broad variety of civic services and information, through a personalized dashboard. The first step in the process is the launch of the MyRichmond customer profile, which will allow users to create a single, unified user name and password for their interactions with the City.
“This new industry leading profile service will become the only profile that our customers will need to use in order to engage with the City,” said Mayor Malcolm Brodie. “It enables ease of use for our customers by ensuring that they only have to remember one login and password in order to identify themselves. Other applications will be integrated to use this profile service in the coming year.”
Users can create a new customer profile through the MyRichmond portal by clicking on the Sign Up button on the top menu bar on the City website’s homepage at www.richmond.ca. Initially, this profile will also provide enhanced access to the City’s online Report A Problem customer feedback system, which allows users to pose questions, file service requests or provide other feedback about civic services.
Users can also access services available through the City’s RichmondBC mobile app, including creating a Digital Recreation Membership Pass rather than carry a physical card.
Over the coming year, additional services will be offered through the MyRichmond portal. As new services become available, users will be able to customize their dashboard based on their individual profile, preferences and transaction history. The personalized home page will show timely and relevant information, including registered recreation classes, status of requests for services, recent utility and tax payment information and more. With one step, a whole array of City services will be user’s fingertips, along with opportunities to customize the information to preferences.
Historically, customers have had to navigate through the City’s website to find different online services and remember a variety of credentials to access various password-protected online services and information. With the new Customer Profile portal, a single identity and login will be all that is required in order to access all customer facing services.
This project is part of the City’s ongoing Digital Strategy, which seeks to extend customer access to online services and improve customer experience. Over the past two years, the City has been working to create a new “digital nervous ecosystem” that links together databases and software programs that previously could not communicate with each other. By linking together these systems, the City is able to make them all accessible to external and internal customers through a single portal and customer profile.
The City recently awarded a contract to Radical I/O Technology Inc. for further development of the new portal and integration with various online services, including the new PerfectMind recreation registration system that will be introduced in early 2018. New services will become accessible through the MyRichmond portal through the rest of 2017 and 2018 and on an ongoing basis.