How Do I ?
- Most Common Questions
- Government and Bylaws
- Property, Taxes and Utilities
- Recreation and Community Services
- Apply for a Permit or Grant
- Environmental Services (Garbage, Recycling and Water)
- Vandalism and Unsightly Property
- Not a City Service
Apply for a City Job
For information on City jobs and employment opportunities, see Our Careers for general information and Career Opportunities for postings. For additional postings for our partners see Other Career Opportunities.
Find City Maps and Zoning Information
Sign Up for a Recreation Program
Go to Program Registration to look for programs and to register online.
Inquire about a Parking Ticket
Parking Ticket information is displayed in the Parking Services section under Public Safety. In addition to other parking related information, you will find Parking Ticket Payment Options, Disputing a Ticket, and Penalty Schedule.
Report a Problem or Request a Service
To report a problem or request a service online or to obtain emergency phone numbers to report a problem by phone see the Customer Feedback page. When you complete our online form, your concern will be directed to the appropriate department based on the information provided. If you prefer to contact someone by telephone, the menu on the Customer Feedback page will also direct you to non-emergency phone numbers for departments and services. If you are unable to find the appropriate contact, please call our Information Desk for assistance at 604-276-4000.
Find a Lost or Stolen Bike
Bikes that are recovered by the City staff or the RCMP are stored at the City's storage facility see Find a Lost or Stolen Bike in the Public Safety > Police/RCMP section.
Find Hours of Operation / City Hall & Works Yard
See the Contact Us page for hours and location and contacts.
Get Council Agendas and Minutes
You may view Agendas and Minutes for City Council and Council Committees in City Hall > City Council > Agendas & Minutes. You will also find information there on obtaining printed copies of Agendas and Minutes, and how to Watch Meetings Online.
Watch City Council Meetings Online
City Council Meetings can now be streamed live to your computer or you can view the recorded meetings by clicking on links in the Minutes & Agendas lists. See Watch Meetings Online for more information.
Speak at a Council Meeting
See Council Process in the City Hall section to find out how to be heard at Council Meetings and Council Committee Meetings. Also see Speak at a Public Hearing for additional information on Public Hearings.
Get on the Voters List
For information on how to register as an elector for the next General Local and School Election see the Local Government Elections section under City Hall, and browse the fly-out menus for this topic and for other election information.
View or Obtain a City Bylaw
Many of our bylaws are posted on this website for downloading in Adobe Acrobat PDF format, see City Bylaws. If you wish to obtain a printed copy of a bylaw you may purchase one at our Customer Service Information Desk at City Hall. If you are unable to attend in person, you may send a courier with the appropriate fee. Generally, anything less that 4 pages there is no charge and anything over 4 pages it is 35 cents per page.
Please call 604-276-4000 for more information.
Pay my Property Tax or Utility Bills
Apply for a Home Owner Grant
In order to receive the Home Owner Grant you must submit an application every year. See the Finance, Taxes & Budgets section under City Hall to view information on the Home Owner Grant Application.
Find Information about My Property
There is a great deal of information available on this website that would be of direct interest to property owners in Richmond. To assist you in locating all of the relevant information available, we have compiled a page of links. Please see My Property in the Land & Property section under City Services.
Obtain a Survey Certificate
Survey Certificates indicate lot size and foundation footprint for buildings on the lot. These can be obtained without owner authorization from the Customer Service Centre at City Hall. A fee of $15 will be charged.
Request an Inspection
A Public Works Inspection can be requested online through the Public Works Inspection Request Form. A Building Inspection may be requested by fax form or it can be requested and tracked via our IVR/Inspection Request Phone Line. See Building Inspection Request for more information.
Find a Community Centre Close to Where I Live
Please see the Community Centres Location Map in the Recreation & Community Centres section of this site.
Rent a Space in a Community Facility for Meetings or Parties
Find out What's Happening in Richmond
See our Calendar of Events page for upcoming events in Richmond. Also browse the Recreation & Community Centres and the Arts, Culture & Heritage sections for ongoing programs and activities. You should also see the Special Events page in the Discover Richmond section for updates on major happenings.
Sign Up for a Recreation Program
Go to Program Registration to look for programs and to register online.
Bid on a Public Art Commission
Opportunities to bid on the contract for sponsored Public Art Projects are listed in the Public Art section under Arts, Culture & Heritage. See Call to Artists for more information.
Apply for a City Grant
The deadline for City Grant is posted each year around August or September. For information on current Grant Applications and to download a form, see the City Grant Program page in the Social Planning section under Planning, Building & Development. You can also read the News Releases in our News & Events section.
Obtain a Licence or a Permit
Information and forms for various permits and forms can be found throughout the City website in conjunction with related information, for example development permit guides and application forms can be found in the Development & Rezoning section under Planning, Building & Development. In addition, we have created one central page that links to all of the available permits and licence information and forms currently provided on this site. See the Permits & Licences page under City Services.
Apply for Permit to Cut Down Trees on My Property
For information on the Tree Protection bylaw and to download forms, see Tree Protection Bylaw in the Environmental Protection section under Sustainability & Environment. If you have questions regarding general tree inquiries or would like to report a possible illegal tree cutting, please contact 604-247-4684.
Apply for a Filming Permit
For information, contacts, and application forms see Filming in Richmond in the Filming on Location section under Business & Local Economy.
Purchase a Dog Licence
See the Pets & Animals section in Public Safety to view information on how to purchase Dog Licences.
Obtain a Garbage Pick Up Schedule
A Recycling and Garbage Collection Schedule is available online, it is also available for pick up at the City Hall Front of House brochure racks for Garbage & Recycling information. In addition, reminders regarding changes to schedules due to statutory holidays are posted on this website in the Garbage & Recycling News Releases page.
Locate the City Dump or Recycling Depot
For location and hours of the City Landfill see Extra Garbage Disposal Options. For recycling see Recycling Depot. For other related information follow the links for Recycling & Garbage in the City Services menu.
Report Watering Restriction Violations
You may use the online Customer Feedback form to report a problem or to report by phone, please call 604-276-4355.
Volunteer for a Water Meter
A voluntary program is in place for property owners who want to have a water meter installed. For information on how this program affects your water bill and how you can apply for a water meter see Water Meter Program in the Roads, Dikes, Water & Sewers section under City Services.
Report Graffiti, Vandalism or Illegal Dumping
You may use the online Customer Feedback form to report any problem or,
- for graffiti you may call the Graffiti Hotline at 604-233-3307.
- for vandalism on City Property call 604-244-1262.
- for vandalism on Private Property call the RCMP at 604-278-1212.
Anything related to illegal dumping - Please refer to the Illegal Dumping page, which contains more information.
Report Unkempt City Property i.e. Parks, Boulevards
You may use the online Customer Feedback form to report a problem or you may call the Public Works call centre at 604-244-1262 or in the case of Parks, call the Parks Department at 604-244-1208.
Report Unkempt Private Property
Many of the frequently asked questions the City receives pertain to services provided by other governments or agencies. Here are a few of them:
Obtain a Marriage Licence, or Birth Certificate
The registering of births, deaths, and marriages, and the issuing of certificates is a Provincial Government responsibility. See the Ministry of Health Services, British Columbia Vital Statistics Agency website at: http://www.vs.gov.bc.ca
Report Construction & Loud Noise Issues
Please see the Noise section for Environmental Health on this website for detailed information.
Report Dog Issues
Please call the Animal Protection Society 604-275-2036 between the hours of 10:00 am – 6:00 pm (weekdays) and 9:00 am – 5:00 pm (weekends). After hours please call the RCMP Non-Emergency 604-278-1212.
Contact Richmond's Local Hospital
Contact Passport Office or Citizenship & Immigration
Contact Driver Licensing Office
Driver Licensing is a Provincial Government responsibility which has been contracted to ICBC the crown corporation responsible for driver insurance. Please see the ICBC Driver Licensing webpage. Contact: ICBC Driver Testing and Vehicle Information 604-661-2255
Get Rid of Rodents
For rats and mice call the Health Department at 604-233-3147.
Contact Someone about Bee Hives / Wasp Nests
Control or elimination is the property owner's responsibility. Please call the Richmond Health Department at 604-233-3147 for advice or assistance.
Contact Someone about Wild Animals on Private Property
The Richmond Animal Protection Society will respond if the animal is injured. Please call 604-275-2036 or for emergency after hours call 604-879-7343. For nuisance animals such as skunks, raccoons, squirrels or possums you must call a private pest control company for assistance. For rats and mice call the Health Department at 604-233-3147. Richmond does not ordinarily have problems with larger wild animals. In the unlikely event that you need to report a problem call the Provincial Wildlife Conservation Officer in Surrey at 1-800-731-6373 or 604-582-5250. This office also responds regarding abandoned nests and injured wildlife. You may also visit the Wildlife Rescue Association website at www.wildliferescue.ca
Dispose of Dead Animals
In the case of dead animals on City Property please call the Richmond Animal Protection Society from 9 am to 6 pm weekdays and from 9 am to 5 pm weekends at 604-275-2036. After hours, please call the City's 24 hour call centre at 604-270-8721. Contacts for other locations are as follows:
- from beach / offshore area - Fraser River Harbour Commission - 604-273-1866
- from Highway - Ministry of Transportation & Highways (24 hours) - 604-660-4770
- from private property - individual responsibility