Customer Service

The Customer Service section is designed to provide a one stop shop that is readily accessible, functional, and serves the customer's needs and interests with the highest priority. Within this area, customer service is provided at the following three counters:

Front of House

• Make payments for:
    - Business licences
    - City Parking tickets
    - Municipal Ticket Information (MTI) tickets
• New/renew dog licenses
• View and purchase building documents, plans and survey certificates
• Purchase and view City maps
• Apply for watering/nematode permits
• Purchase Garbage Tags or a Garbage Disposal Voucher
• Submit City tenders and quotations

Zoning/Signs

• Make land use inquiries
• Submit applications for:
    - Zoning
    - Subdivision
    - Development
    - Variances
    - Heritage alteration (HAP)
    - Towing
• Provide interpretation on City bylaws and policies (Zoning, Lot Size, OCP, Signage, Business Licences)
• Process and issue sign permits

Permits

• Intake and process permit applications for:
    - Demolition
    - Building
    - Gas
    - Plumbing
    - Backflow test reports
    - Sprinklers
    - Trees
    - Water course crossings
    - Business Licenses
    - City fire hydrant use

Contacts: Customer Service Manager, Customer Service Centre