Office of the Chief Administrative Officer

Our Chief Administrative Officer is Serena Lusk.

The Chief Administrative Officer (CAO) of the City of Richmond is appointed by, and reports to, City Council. The CAO oversees the overall administration of the corporate body (business units/operations) of the City, its officers and employees. In addition, the CAO is charged with keeping Council up to date on corporate matters and ensuring that Council policy is implemented and bylaws are enforced.

The CAO also leads the senior management team and sets the overall strategic direction to ensure achievement of Council's Term Goals.

The CAO’s Office is also home to the Corporate Planning and Programs Management Group (CPMG) and Intergovernmental Relations & Protocol Unit (IGR). CPMG and IGR are responsible for research and development of corporate policy, strategic and corporate planning, intergovernmental relations, protocol, business advisory, special projects and coordination of interdivisional projects and initiatives.

Contacts: Office of the Chief Administrative Officer

Division General Managers
The City of Richmond is comprised of six divisions. The divisions are each headed by a General Manager. The CAO and the General Managers form the Senior Management Team (SMT). SMT provides overall corporate leadership to the organization.

Finance & Corporate Services
Jerry Chong, General Manager

Community Services
Elizabeth Ayers, General Manager

Engineering & Public Works
John Irving, General Manager

Community Safety
Cecilia Achiam, General Manager

Planning & Development
Joe Erceg, General Manager

Law & Legislative Services
Tony Capuccinello Iraci, City Solicitor & General Manager