Our Values

People Excellence • Leadership • Team • Innovation

The City of Richmond is an incredibly diverse and high performing values-based organization. Our values are at the core of what we do; they define our culture, represent our collective conscience, and define the basic principles by which we operate. Our values govern the way we make decisions, guide us as we interact with our community and customers, and support a diverse, equitable, and inclusive workplace culture and environment.

Our values are: People, Excellence, Leadership, Team and Innovation.


Our belief in people is our number one commitment. We are fair, respectful, supportive and inclusive. We reflect this belief by:
  • Putting people first
  • Fostering belonging and trust
  • Supporting and encouraging staff growth and development


We demonstrate the pursuit of excellence in everything we do. To be the best we can possibly be, we must always strive for outstanding results from all parts of the organization. We demonstrate excellence through:
  • Focusing on customer service
  • Practicing continuous improvement
  • Being accountable and taking responsibility for ourselves and our work


As we strive to achieve our corporate vision, we champion authentic and empowered leadership behaviours that reflect:
  • Honesty, integrity and respect
  • Effective and open communication
  • Commitment to our purpose


We believe in the power of team. We are one team; there are no silos. We succeed, learn and work together to achieve our vision through:
  • Focusing on our common goals and celebrating each other's efforts and successes
  • Demonstrating concern for fellow team members
  • Building on our strengths, individual perspectives, and collective knowledge


Innovation is the key to our success. In this rapidly changing world, we work collaboratively, both internally and externally, to be innovative and forward-thinking leaders in municipal government. We do this by:
  • Challenging the status quo
  • Learning from others and from our past experiences
  • Taking well-managed risks and unleashing our creativity

Aligning Values and Beliefs

Belief in your work and the values of your organization is essential for job satisfaction. Our employees are proud to share our core values of People, Excellence, Leadership, Team and Innovation.

Linh - Careers

"One of the many reasons I like working for the City of Richmond is that it empowers me to perform my job in the most effective and efficient manner. At Richmond, employee ideas are always welcomed and innovation is encouraged. One of our values is to strive for excellence and this has become our mantra in everything we do."
Water Reduction & Recycling Coordinator