About Us

People • Excellence • Leadership • Team • Innovation

Service Standards

John - Careers

“The City is a fabulous organization, very progressive and proactive. They are good at leveraging individual potential to maximize benefit to the City and the individual, to achieve both corporate and individual goals simultaneously.”
General Manager, Engineering & Public Works

Our commitment to service excellence means being:
Respectful, Responsive, Safety Conscious and Professional

The citizens of Richmond are our customers. We work hard to provide them with excellent customer service and ensure that everyone working on our behalf upholds these high standards. Our employees pride themselves on working together to serve the interests of the general public, the business community, and the residents of Richmond.

City Divisions

The City provides services to the residents and businesses of Richmond through the following specialized divisions:

Union Groups

The City of Richmond partners with three different union groups:

CUPE Local 718 (Dal Benning, President)

Canadian Union of Public Employees (CUPE) Local 718 represents over 1,000 inside workers employed throughout the City, primarily in City Hall, the RCMP and Public Works Yard Administrative offices, and Community Facilities.
CUPE Local 718 Collective Agreement 2020-2023


CUPE Local 394 (Shane Galloway, President)

Canadian Union of Public Employees CUPE 394 represents over 350 outside workers employed at Richmond’s Public Works Yard, Parks, Stores and Recycling Depot.
CUPE Local 394 Collective Agreement 2020-2023


IAFF Local 1286 (Jim Dickson, President)

International Association of Fire Fighters (IAFF) Local 1286 represents over 200 members at fire halls throughout Richmond.
IAFF Local 1286 Collective Agreement 2020-2021