Our Mandate & Services
Services
Richmond Fire-Rescue responds to the following types of calls: fire; medical emergencies; motor vehicle incidents; fire alarms; hazardous materials; water, crane, and tower rescues as well as public service calls. Richmond has a reciprocal emergency response relationship with its bordering neighbors, the cities of Vancouver, Delta and New Westminster. Richmond provides backup services to the Vancouver International Airport (YVR) – airside operations.
Services are delivered from seven
firehalls on a twenty-four hour, seven days a week basis. The Department employs over 200 fire personnel.
A variety of community education and fire prevention programs have been developed including: business inspections; home safe inspections; infant car seat checks; protecting your business; carbon monoxide safety; medical emergencies; school fire safety education visits. A variety of community-based public events and forums, such as the safety crew, are used to promote fire safety and prevention messages. To learn about these programs, please browse other Fire-Rescue pages.
Mission
Richmond Fire Rescue’s mission is to enhance the City’s livability through service excellence in public education, fire prevention, and emergency response.
Vision
Richmond Fire-Rescue will:
- Be visionary and recognized as a fire service leader in Canada.
- Deliver excellent customer-oriented programs that anticipate Richmond’s needs.
- Be well managed and innovative.
- Have highly skilled staff that are an integral part of the safe community.
- Possess modern, well-maintained apparatus and equipment.
- Utilize technology effectively.
- Have a healthy workforce that is empowered, engaged, innovative, and team-oriented.
- Have an exceptional public image and the staff considered role models.
- Have a diverse workforce that reflects community demographics.
Our Values
- Belief in people
- Pursuit of excellence
- Quality leadership
- Power of team
- Innovation
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