Report a Problem
If you witness a dog attacking a human please call 911 immediately.
General Inquiries
For general inquiries, complaints or comments, please contact 604-247-4633 or use our Customer Feedback form.
You may also fax complaints to 604-276-4036, or write to:
Community Bylaws Department
6911 No. 3 Road
Richmond BC V6Y 2C1
Due to the high volume of activity, all complaints will be investigated on a priority basis.
For additional information see:
- Stray or Injured Animals
- Cruelty to Animals
- Dispose of Dead Animals
- Wild Animals on Private Property
Stray or Injured Animals
To report stray, off-leash dogs, or injured animals, please contact the Richmond Animal Protection Society or the numbers below during the designated times:
Richmond Animal Protection Society (RAPS)
Richmond Animal Shelter
12071 No. 5 Road
Richmond BC V7A 4E9
604-275-2036
| Time Schedule for Calling to Report Stray or Injured Animals | ||
|---|---|---|
| 7:15am - 10:00am (Weekdays) 7:15am - 9:00am(Weekends & Holidays) |
City of Richmond Animal Control Officer | 604-340-4650 |
| 10:00am - 6:00pm(Weekdays) 9:00am - 6:00pm(Weekends & Holidays) |
Richmond Animal Protection Society |
604-275-2036 |
| 6:00pm - 9:00pm - Every day | City of Richmond Animal Control Officer | 604-340-4650 |
| After hours |
RCMP Non-Emergency |
604-278-1212 |
Cruelty to Animals
To report cruelty related complaints, please contact the BC Society for the Prevention of Cruelty to Animals (SPCA) directly at604-879-7343.
Dispose of Dead Animals
In the case of dead animals on City Property, please call the RAPS from 10 am to 6 pm weekdays and from 9 am to 5 pm weekends at 604-275-2036. After hours, please call the City's 24 hour call centre at 604-270-8721. Contacts for other locations are as follows:
- from highway - Mainland Contracting - 604-271-0331
- from private property - individual responsibility
Wild Animals on Private Property
The Richmond Animal Protection Society will respond if an animal is injured. Please call 604-275-2036 during business hours (see time schedule above).
For nuisance animals such as skunks, racoons, squirrels or possums you must call a private pest control company for assistance.
For rats and mice call the Health Department at 604-233-3147.
Richmond does not ordinarily have problems with larger wild animals. In the unlikely event that you need to report a problem call the Provincial Wildlife Conservation Officer in Surrey at 604-582-5250.
To report wild animals, please contact Canada Wildlife Services at 1-800-663-9453.
