New City of Richmond mobile app will enhance building inspection efficiency
09 March 2017
The City of Richmond has launched a new mobile app to increase the efficiency of its building inspectors. The mobile application, based on the Metro Grove Mobile Workforce Management Service provided by Richmond-based 14 Oranges, allows inspectors to perform and file an inspection from their smartphone instead of the current mixture of paper and interactive voice response (IVR) based systems.
The new app is part of a broad initiative rooted in Richmond’s innovative Digital Strategy, which was approved by City Council in 2015. The goal of the strategy is to integrate the Cities' systems using a middleware approach, dubbed the Digital Nervous Ecosystem and enhance customer service and improve efficiency through the use of new digital technology. This application is one of a part of a series of initiatives that will help improve the way the City of Richmond meets the needs of the public and businesses operating in the City.
The app provides a simple, straightforward way for Richmond’s building inspectors to view their respective inspection task list for the day on their smartphone of choice and input, post, and synchronize their results and comments to the existing inspection management system. This app simplifies the current approach of handwriting inspection results in the field that in-office clerks input later or navigating IVR trees to feed the information back into the City.
“Contractors and trades will be able to get almost instantaneous feedback of the inspection results and remediate any reported deficiencies sooner,” said Malcolm Brodie, the Mayor of the City of Richmond, “Overall, this enhances the customer experience and satisfaction, demonstrating that Richmond is a business-friendly city.”
The smartphone technology, developed against the 14 Oranges (www.14oranges.com) Metro Grove Mobile Workforce Management Service, delivers a persistent and stable connection to the legacy backend systems for data retrieval and updates enabled by Richmond’s Information Technology Department. As well, the mobile platform provides easy and uncluttered navigation between screens. This enables the inspectors to complete their assignments quickly and efficiently.