| | > Access Water Lots/ Water Lot Leases | | | | | | | |
| | Alternate: | Real Estate Assistant | | 604-247-4629 |
| > Accessing Current City of Richmond Tender and Bid Opportunities (Via BC Bid) | WEB SITE | | | Contact: | City Website - About BC Bid Information Page (with Link) | | |
| | Alternate: | Buyer1 | | 604-276-4135 / 604-276-4097 |
| > Addressing and Commercial Unit Numbers | WEB SITE | | | Contact: | Property Records Clerk | | 604-276-4314 |
| | Alternate: | City Website - Address Information Page | | |
| > Addressing Needs/Advocating for Business Community from within City Administration | WEB SITE | | | Contact: | Manager, Economic Development | | 604-247-4934 |
| | Alternate: | | | |
| > Advisory Committees - Membership, Staff Liaisons, General Inquiries | WEB SITE | | | Contact: | City Clerk's Office | | 604-276-4378 |
| | Alternate: | | | 604-276-4007 |
| > Advisory Design Panel - Agendas, Minutes, Schedules, General Inquiries | | | | Contact: | Committee Clerk | | 604-276-4387 |
| | Alternate: | Advisory Design Panel Staff Liaison | | 604-276-4122 |
| > Advisory Design Panel Submissions | WEB SITE | | | Contact: | Planner 2 - Urban Design | | 604-276-4040 |
| | Alternate: | Development Applications Clerk | | 604-276-4395 |
| > Affidavit to Verify that a Homeowner will do his own Gas Installation | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| > Affidavit to Verify that a Homeowner will do his own Irrigation Work | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| > Affidavit to Verify that a Homeowner will do his own Plumbing Work | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| > Affordable Housing and Social Housing Inquiries | WEB SITE | | | Contact: | Social Planner | | 604-276-4220 |
| | Alternate: | Community Planner | | 604-276-4193 |
| > Age of a Building | | | | Contact: | Customer Service, Records | | 247-4621 or 276-4290 |
| | Alternate: | | | |
| > Agricultural Land Reserve Soil Replacement / Removal Permit Fees - General Inquiries | | | | Contact: | Manager, Community Bylaws | | 604-247-4601 |
| | Alternate: | | | |
| > Agricultural Land Reserve Uses, Subdivisions and Application Fees - General Inquiries | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Community Planner | | 604-247-4626 |
| > Agricultural Planning Policy Inquiries | WEB SITE | | | Contact: | Community Planner | | 604-247-4626 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
* | > Air Quality - General Inquiries | WEB SITE | | | Contact: | GVRD Air Quality 24 Hour Line | | 604-436-6777 |
| | Alternate: | | | |
| > Airspace Subdivision and Associated Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Planning and Development (Utilities) | | 604-276-4086 |
* | > Animal Treatment - Concerns | WEB SITE | | | Contact: | SPCA | | 604-277-6212 |
| | Alternate: | 24/7 Night Emergency Personnel | | 604-879-7343 |
| > Animals at Large or Injured | WEB SITE | | | Contact: | Richmond Animal Protection Society (RAPS) | | 604-275-2036 |
| | Alternate: | Animal Control Services (7:15 am - 10am; 6 pm - 9pm) | | 604-340-4650 / 604-247-4630 |
| > Appointments at City Hall | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
| > Appointments with City Staff | WEB SITE | | | Contact: | Individual Staff Member | | |
| | Alternate: | | | |
| > Aquatic Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Minoru Aquatics/Watermania | e-mail | 604-718-8020 / 604-448-5353 |
| | Alternate: | | | |
| > Archives / Historical Records | WEB SITE | | | Contact: | City of Richmond Archives | e-mail | 604-247-8305 |
| | Alternate: | | | |
| > Archives Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | City of Richmond Archives | | 604-247-8305 |
| | Alternate: | | | |
| > Arena Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Minoru Arenas/ Richmond Ice Centre | | (604) 718-8465 / (604) 448-5366 |
| | Alternate: | | | |
| > Art Gallery Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Cultural Centre (Art Gallery, Museum, Arts Centre) | e-mail | (604) 247-8300 |
| | Alternate: | | | |
| > Arts Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Cultural Centre (Art Gallery, Museum, Arts Centre) | | (604) 247-8300 |
| | Alternate: | | | |
| > Assistance with Court Procedures (for Witnesses or Victims of Crime) | WEB SITE | | | Contact: | Richmond RCMP, Crime Prevention / Victim Service | | 604-270-6229 |
| | Alternate: | Richmond RCMP, Detachment Switchboard | | 604-278-1212 |
| > Assisting Business Community by Liaising with Chamber of Commerce | WEB SITE | | | Contact: | Manager, Economic Development | | 604-247-4934 |
| | Alternate: | | | |
| > Assisting Business Community by Liaising with Provincial Government Grant Programs | WEB SITE | | | Contact: | Manager, Economic Development | | 604-247-4934 |
| | Alternate: | | | |
| > Barking Dogs | WEB SITE | | | Contact: | Animal Control | | 604-247-4630 |
| | Alternate: | | | |
| > Basic Richmond Facts and Figures ("Hot Facts") | WEB SITE | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Planner Analyst | | 604-276-4116 |
| > Becoming a "Partner for Beautification" through adoption or sponsorship | WEB SITE | | | Contact: | Partnership and Stewardship Program | | 604-244-1250 |
| | Alternate: | City Website - Partners for Beautification Information Page | | |
* | > Birth, Death, Marriage Registration | WEB SITE | | | Contact: | Division of Vital Statistics | | 604-660-2937 |
| | Alternate: | | | |
| > Blocked Fire Lane (City Property) | WEB SITE | | | Contact: | Richmond RCMP, Detachment Switchboard | | 604-278-1212 |
| | Alternate: | | | |
* | > Blocked Fire Lane (Private Property) | | | | Contact: | Any Towing Company | | See Yellow Pages |
| | Alternate: | | | |
| > Blue and Yellow Recycling Bags - Replacing | WEB SITE | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Blue Boxes - Replacing | WEB SITE | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Board of Variance Appeals (Relaxation of Zoning Bylaw) | WEB SITE | | | Contact: | Zoning Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Board of Variance Appeals and Associated Fees - General Inquiries | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Bridge Crossing Application Process | WEB SITE | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Engineering Draftsperson | | 604-247-4632 |
| > Bridge Decks and Surfaces - Repairing | WEB SITE | | | Contact: | Public Works Service Centre | | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > Bridge Infrastructure Repairs (Except No.2 Road Bridge) | WEB SITE | | | Contact: | Ministry of Transportation & Highways (24 hour) | | 604-660-4770 |
| | Alternate: | | | |
| > Bridge Railings and Fences - Repairing | WEB SITE | | | Contact: | Public Works Service Centre | | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Bridgeport Planning Area - General Inquiries | | | | Contact: | Community Planner | | 604-276-4193 |
| | Alternate: | Community Planner | | 604-276-4200 |
| > Broken Concrete Sidewalks and Curbs, Missing Bricks, Driveway Crossings - Repairing | WEB SITE | | | Contact: | Public Works Service Centre | | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Building Code - Mechanical / Commercial Cooking Equipment Inquiries | WEB SITE | | | Contact: | Code Engineer | | 604-276-4283 |
| | Alternate: | Fire Prevention Officer | | 604-278-5131 |
| > Building Code - New Products and Building Material Evaluations | WEB SITE | | | Contact: | Code Engineer | | 604-276-4283 |
| | Alternate: | | | |
| > Building Code - Soils Investigation Inquiries | WEB SITE | | | Contact: | Code Engineer | | 604-276-4283 |
| | Alternate: | Supervisor, Permits | | 604-276-4278 |
| > Building Code - Structural Design Inquiries | WEB SITE | | | Contact: | Code Engineer | | 604-276-4283 |
| | Alternate: | Supervisor, Permits | | 604-276-4278 |
| > Building Code Interpretation - Large Bldgs (Part 3) & Small Bldgs (Part 9) | WEB SITE | | | Contact: | Supervisor, Permits | | 604-276-4278 |
| | Alternate: | Code Engineer | | 604-276-4283 |
| > Building Foundation Problems | WEB SITE | | | Contact: | Code Engineer | | 604-276-4283 |
| | Alternate: | Supervisor, Building Inspections | | 604-276-4315 |
| > Building Height Requirements | WEB SITE | | | Contact: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| | Alternate: | Code Engineer | | 604-276-4283 |
| > Building Inspection Process Inquiries | WEB SITE | | | Contact: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| | Alternate: | Supervisor, Building Inspections | | 604-276-4315 |
| > Building Move-On Permit Application Process | WEB SITE | | | Contact: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| | Alternate: | Plan Checking Clerk | | 604-276-4224 |
| > Building Permit Application Process | WEB SITE | | | Contact: | Plan Processing Clerk | | 604-276-4285 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Building Permit Fees | WEB SITE | | | Contact: | Plan Processing Clerk | | 604-276-4285 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Building Permit Inspection requirements for a Renovation | WEB SITE | | | Contact: | Plan Processing Clerk | | 604-276-4285 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Building Permit Statistics - General Inquiries | WEB SITE | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Supervisor, Building Approvals | | 604-276-4278 / 604-276-4315 |
| > Building Regulation Bylaw Interpretation | WEB SITE | | | Contact: | Supervisor, Permits | | 604-276-4278 |
| | Alternate: | Plan Processing Clerk | | 604-276-4285 |
| > Building, Plumbing, Gas Inspection Requests (Cancellations, Scheduling) | WEB SITE | | | Contact: | IVR Inspection Request Line (24 hrs) | | 604-276-4111 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Buildings in Inappropriate Areas, Reporting of | WEB SITE | | | Contact: | Supervisor, Building Inspections | | 604-276-4315 |
| | Alternate: | Building Inspector II | | 604-276-4354 |
| > Burned Out Street Lights and Maintenance - Reporting | WEB SITE | | | Contact: | Public Works Service Centre | | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > Bus Pass | WEB SITE | | | Contact: | Trans Link | | 604-953-3333 |
| | Alternate: | | | |
* | > Bus Schedule and General Transit Service Inquiries | WEB SITE | | | Contact: | Trans Link | | 604-953-3333 |
| | Alternate: | | | |
| > Business Licence - General Inquiries | WEB SITE | | | Contact: | Business Licences | | 604-276-4328 |
| | Alternate: | Licence Inspector | | 604-276-4155 |
| > Business Licence Bylaw Interpretation | WEB SITE | | | Contact: | Licence Inspector | | 604-276-4155 |
| | Alternate: | Licence Inspector | | 604-276-4389 |
| > Business Licence Fees - General Inquiries | WEB SITE | | | Contact: | Business Licences | | 604-276-4328 |
| | Alternate: | Licence Inspector | | 604-276-4155 |
| > Business Licence Payments | WEB SITE | | | Contact: | Business Licence Enquiries Line | | 604-276-4328 |
| | Alternate: | | | |
| > Business Licence Report (Hard-Copy or Electronic) | WEB SITE | | | Contact: | Business Licences | | 604-276-4328 |
| | Alternate: | | | |
| > Business Regulation Bylaw Interpretation | WEB SITE | | | Contact: | Licence Inspector | | 604-276-4155 |
| | Alternate: | Licence Inspector | | 604-276-4389 |
| > Business Sign Permit | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Business Sign Restrictions and Permit Fees - General Inquiries | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Zoning Clerk | | 604-276-4085 |
| > Business Use on a Particular Property / within a Particular Zone - General Inquiries | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Buying Geographic Information System (GIS) Data | WEB SITE | | | Contact: | Mapping Technologist | | 604-276-4174 |
| | Alternate: | GIS (Mapping) Technician | | 604-276-4394 |
| > Bylaws ("Best Seller") - Viewing and Obtaining Copies | WEB SITE | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > CAMBIE Community Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Cambie Community Centre | | 604-233-8399 |
| | Alternate: | Parks, Recreation and Cultural Services, Reception | | 604-276-4300 |
* | > Canadian Citizenship (Forms Available at Richmond Centre Mall Info Centre) | | | | Contact: | Citizenship and Immigration Canada | | 604-666-2171 |
| | Alternate: | | | |
* | > Caterpillar Nest Removal - Private Property | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Cemeteries and Memorial Gardens | | | | Contact: | Development Coordinator | | 604-247-4625 |
| | Alternate: | | | |
| > Certification for Offshore Pensions | | | | Contact: | City Clerk's Office | | 604-276-4007 |
* | > Challenging / Questioning Property Assessed Values | | | | Contact: | BC Assessment Authority (#200-11331 Coppersmith) | | 604-241-1361 |
| | Alternate: | | | |
| > Child Care Policy Inquiries | | | | Contact: | Social Planner | | 604-276-4220 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
| > Child of the Fraser (History of Richmond) | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | City of Richmond Archives | | 604-231-6430 |
| > City Advertising Space at Bus Shelters | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4388 |
| > City Charges on Property Titles | | | | Contact: | Legal Assistant | | 604-276-4201 |
| | Alternate: | City Solicitor | | 604-276-4339 |
| > City Council Membership - General Inquiries | WEB SITE | | | Contact: | City Clerk's Office | | 604-276-4378 |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > City Council Standing Committee Membership - General Inquiries | WEB SITE | | | Contact: | City Clerk's Office | | 604-276-4007 |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > City Invoices | | | | Contact: | Accounts Receivable Clerk | | 604-276-4253 |
| | Alternate: | Supervisor, Accounts Receivable | | 604-276-4144 |
| > City Job Applications | WEB SITE | | | Contact: | Human Resources, Reception | | 604-276-4105 |
| | Alternate: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| > City Maps | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
| > City Organization Chart | WEB SITE | | | Contact: | Human Resources, Reception | | 604-276-4105 |
| | Alternate: | | | |
| > City Owned Heritage Sites - General Inquiries | WEB SITE | | | Contact: | Supervisor, Heritage Sites | | (604) 247-8330 |
| | Alternate: | | | |
| > City Pay Parking Lots - General inquiries | WEB SITE | | | Contact: | Supervisor, Parking | | 604-276-4269 |
| | Alternate: | | | |
| > City Policies - General Inquiries | | | | Contact: | City Clerk's Office | | 604-276-4007 |
| | Alternate: | Manager, Legislative Services | | 604-276-4098 |
| > City Publications | WEB SITE | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
| > City Services - General Inquiries | WEB SITE | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
* | > City-Owned Houses - Renting / Leasing | WEB SITE | | | Contact: | York West Property Management | | 604-270-1100 |
| | Alternate: | Manager, Facilities Operations and Maintenance | | 604-244-1243 |
| > City-Owned Land | WEB SITE | | | Contact: | Real Estate Assistant | | 604-247-4629 |
| | Alternate: | Manager, Real Estate Services | | 604-276-4212 |
| > City-Sponsored Auctions | | | | Contact: | Supervisor, Stores Operations | | 604-244-1213 |
| | Alternate: | Buyer | | 604-276-4135 / 604-276-4097 |
| > Claims and Lawsuits Against the City | | | | Contact: | Legal Assistant | | 604-276-4202 |
| | Alternate: | Staff Solicitor | | 604-247-4693 |
| > Commercial Vehicle Decal Fees & General Inquiries | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| > Commercial Vehicles Parked in Residential Areas (On-Street) | | | | Contact: | Richmond RCMP, Detachment Switchboard | | 604-278-1212 |
| | Alternate: | | | |
| > Commercial Water Relocation / Water Connection Application Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Engineering Assistant, Development and Processing | | 604-276-4088 |
| > Committees and Groups Relevant to Multiculturalism - General Inquiries | | | | Contact: | Alan Hill - Cultural Diveristy Coordinator | e-mail | 604-276-4391 |
| | Alternate: | | | |
| > Community Associations and Affiliated Groups (Membership, Contacts) - General Inquiries | | | | Contact: | Recreation and Cultural Services, Reception | | 604-276-4300 |
| | Alternate: | | | |
| > Community Gardens / Allotment Gardens - General Inquiries | WEB SITE | | | Contact: | Partnership and Stewardship Program | | 604-244-1250 |
| | Alternate: | City Website - Community Gardens Information Page | | |
| > Complaining About City Services / Complimenting City Services | | | | Contact: | Manager, Customer Service | | 604-276-4335 |
| | Alternate: | Supervisor, Customer Service | | 604-276-4341 |
| > Compost Bin - Purchasing | | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | | | |
| > Concerns About the Number of Animals or the Keeping of Animals | | | | Contact: | Animal Control | | 604-247-4630 |
| | Alternate: | | | |
| > Concerns Regarding Paving / Contractors - Reporting | | | | Contact: | Supervisor, Inspections | e-mail | 604-276-4189 |
| | Alternate: | Assistant Supervisor, Inspections | e-mail | 604-276-4014 / 604-244-1221 |
| > Concerns Regarding Quality of Public Works Construction - Reporting | | | | Contact: | Supervisor, Inspections | e-mail | 604-276-4189 |
| | Alternate: | Assistant Supervisor, Inspections | e-mail | 604-276-4014 / 604-244-1221 |
| > Contact for Bankers Wishing to Solicit the City as an Investor | | | | Contact: | Director of Finance | | 604-276-4064 |
| | Alternate: | Supervisor | | 604-276-4217 |
| > Contact for Vendors Wishing to Sell Goods and Services to the City | | | | Contact: | Purchasing Assistant | | 604-276-4270 |
| | Alternate: | Buyer | | 604-276-4097 |
* | > Contaminated Soil | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
* | > Continuous Excessive Noise (Vehicles, Alarms, Motors, Construction, Etc.) | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Copies of Non-"Best-Seller" Bylaws | | | | Contact: | City Clerk's Office, Records Section | | 604-276-4297 |
| | Alternate: | | | |
| > Corporate Communications | WEB SITE | | | Contact: | Senior Manager Corporate Communications | | 604-276-4399 |
| | Alternate: | Corporate Communications Officer | | 604-276-4371 |
| > Council / School Board Liaison Committee - General Inquiries | | | | Contact: | City Clerk's Office, Executive Assistants | | 604-276-4163 / 604-276-4272 |
| | Alternate: | | | |
| > Courier Deliveries/Pick-Ups | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
| > Crime IN PROGRESS (Health / Safety Risk, Possibility of Apprehension) | | | | Contact: | Richmond RCMP (EMERGENCY) | | 911 |
| | Alternate: | | | |
| > Criminal Record Check (Volunteers / Job Applicants) | | | | Contact: | Richmond RCMP, Front Counter | | 604-278-1212 |
| | Alternate: | | | |
| > Cross Connection Control Inquiries (preventing contamination of water supply) | | | | Contact: | Plumbing / Gas Inspector II | | 604-276-4325 / 604-276-4043 |
| | Alternate: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| > Culvert Crossing Application Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Engineering Draftsperson | | 604-247-4632 |
| > Current Corporate Records / Information | | | | Contact: | City Clerk's Office, Records Section | | 604-276-4297 |
| | Alternate: | | | |
| > Damage Deposit Payments for Construction | | | | Contact: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| | Alternate: | Plan Processing Clerk | | 604-276-4285 |
| > Damage Deposit Refund Requests | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Public Works Inspector | | 604-244-1263 |
| > Damage to Ditch Embankments and Culverts - Reporting | | | | Contact: | Public Works Service Centre | | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > Daycare Facilities / Licencing in Richmond - General Inquiries | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
* | > Dead Animal Removal from the Beach / Off Shore Area | | | | Contact: | Fraser River Harbour Commission | | 604-273-1866 |
| | Alternate: | | | |
* | > Dead Animal Removal from Private Property | | | | Contact: | Individual Responsibility | | |
| | Alternate: | | | |
* | > Dead Animal Removal from the Highway | | | | Contact: | Ministry of Transportation & Highways (24 hour) | | 604-660-4770 |
| | Alternate: | | | |
| > Dead Animals from City Property (Roads, Ditches, Sidewalks, etc.) - Removing | | | | Contact: | Richmond Animal Protection Society(RAPS)10am-6pm Mon-Fri,9am-5pm Sat,Sun | | 604-275-2036 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Delayed Demolition Agreement Inquiries | | | | Contact: | Supervisor, Permits | | 604-276-4278 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Deliveries of Purchased Goods | | | | Contact: | Purchasing Assistant | | 604-276-4270 |
| > Demolition / Move-Off Permit Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Determining Who Serves in a Particular Position | | | | Contact: | Human Resources, Reception | | 604-276-4105 |
| | Alternate: | | | |
| > Development (DCCs) Costs and Charges | | | | Contact: | Engineering Assistant - Dev. and Processing | | 604-276-4088 |
| | Alternate: | Engineering Assistant - Dev. and Processing | | 604-276-4090 |
| > Development Application - Status | | | | Contact: | Development Applications Clerk | | 604-276-4395 |
| | Alternate: | Zoning Clerk | | 604-276-4017 |
| > Development Application Sign Requirements and Specifications | | | | Contact: | Development Applications Clerk | | 604-276-4395 |
| | Alternate: | | | |
| > Development Application Sign Vandalized | | | | Contact: | Development Applications Clerk | | 604-276-4395 |
| | Alternate: | | | |
| > Development Cost Charge Bylaw Interpretation | | | | Contact: | Engineering Assistant - Dev. and Processing | | 604-276-4088 |
| | Alternate: | Engineering Assistant - Dev. and Processing | | 604-276-4090 |
| > Development or Development Variance Permits and Associated Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Program Coordinator / Development | | 604-247-4625 |
| > Development Permit or a Development Variance Permit | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Program Coordinator / Development | | 604-247-4625 |
| > Development Permit Panel Minutes | WEB SITE | | | Contact: | Committee Clerk | | 604-276-4272 |
| | Alternate: | City Clerk's Office, Records Section | | 604-276-4297 |
| > Development Permits in Environmentally Sensitive Area Inquiries | | | | Contact: | Community Planner - Special Projects | | 604-276-4200 |
| | Alternate: | Development Planner | | 604-276-4282 |
| > Disposing of Found Goods / Items | | | | Contact: | Supervisor, Stores Operations | | 604-244-1213 |
| | Alternate: | Finance Department, Administrative Assistant | | 604-276-4218 |
| > Disposing of Paint | | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | | | |
| > Disposing of Yard and Garden Trimmings | | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | | | |
| > Disputing Tickets / Ticket Dispenser Problems at City Pay Parking Lots | | | | Contact: | | | |
| | Alternate: | | | |
| > Ditch and Culvert Cleaning - Requesting | | | | Contact: | Public Works Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Ditch Infill - General Inquiries | | | | Contact: | Draftsperson | e-mail | 604-247-4632 |
| | Alternate: | Engineering Technician - Utilities | | 604-276-4055 |
| > Ditch Infill Application Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Engineering Draftsperson | | 604-247-4632 |
| > Ditches Backing-up - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Diversity Services - General Information and Inquiries | | | | Contact: | Coordinator, Diversity Services | e-mail | (604) 276-4390 |
| | Alternate: | City Website - Diversity Services Information Page | | |
* | > Dog Bite In Progress | | | | Contact: | Richmond RCMP (EMERGENCY) | | 911 |
| | Alternate: | Animal Complaints | | 604-247-4630 |
| > Dog Licence Bylaw Interpretation | | | | Contact: | Dog Licences | | (604) 247-4633 |
| | Alternate: | | | |
| > Dog Licence Fees | | | | Contact: | SPCA | | 604-277-6212 |
| | Alternate: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| > Dog Licence Fees - General Inquiries | | | | Contact: | SPCA | | 604-277-6212 |
| | Alternate: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| > Dog Owners Not "Scooping Poop" | | | | Contact: | Animal Control | | 604-340-4650 |
| | Alternate: | Animal Control | | 604-247-4630 |
* | > Dogs Lost or Found | | | | Contact: | SPCA | | 604-277-6212 |
| | Alternate: | 24/7 Night Emergency Personnel | | 604-879-7343 |
* | > Dogs Running at Large | | | | Contact: | Richmond Animal Protection Society(RAPS) | | 604-275-2036 |
| | Alternate: | Animal Control Officer | | 604-340-4650 |
| > Donating a Park Bench or Tree | | | | Contact: | Parks, Recreation and Cultural Services, Reception | | 604-244-1208 |
| | Alternate: | Park Planners | | 604-233-3310 / 604-233-3311 |
| > Downed or Missing Street Signs and Traffic Signs - Repairing | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Drainage Problems on Privately Owned Property | | | | Contact: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| | Alternate: | Plumbing / Gas Inspector II | | |
* | > Driver's Licence | | | | Contact: | Motor Vehicle Branch | | 604-661-2255 |
| | Alternate: | | | |
| > Driving of City Vehicles (or Parking Abuses) - Reporting Erratic | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Disptach (24 hours) | | 604-270-8721 |
| > Drop Curb / Sidewalk Crossing (Commercial, Industrial, Multi-Family) | | | | Contact: | Engineering Assistant - Dev. and Processing | | 604-276-4088 |
| | Alternate: | | | |
| > Drop Curb / Sidewalk Crossing (Single-Family Dwellings) Application Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Supervisor, Inspections | | 604-276-4189 |
| > Drop Curb / Sidewalk Crossing (Subdivisions) | | | | Contact: | Engineering Assistant - Dev. and Processing | | 604-276-4090 |
| | Alternate: | Engineering Technician - Dev. and Contract Oper. | | 604-276-4084 |
| > Dust Control Problems - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Easements, Rights-of-Way - Sanitary Sewers and Storm Sewers - General inquiries | | | | Contact: | Mapping Technician I | | 604-276-4350 |
| | Alternate: | Engineering Technician - Water | | 604-276-4027 |
| > Easements, Rights-of-Way - Size, Location, Use, Rights Covered - General Inquiries | | | | Contact: | Manager, Property Services | | 604-276-4005 |
| | Alternate: | Real Estate Assistant | | 604-276-4629 |
| > Easements, Rights-of-Way - Water Utilities - General Inquiries | | | | Contact: | Engineering Technician - Water | | 604-276-4027 |
| | Alternate: | Mapping Technician I | | 604-276-4350 |
| > Easements, Rights-of-Way, Non-City Utilities (BC Hydro) - General Inquiries | | | | Contact: | BC Hydro (Coordination Centre) | | 604-543-1595 |
| | Alternate: | | | |
| > Easements, Rights-of-Way, Non-City Utilities (Telus) - General Inquiries | | | | Contact: | Telus Real Estate and Property Management | | 604-432-3928 |
| | Alternate: | | | |
* | > Electrical Inspection | | | | Contact: | BC Safety Authority (Coquitlam) | | 604-927-2041 |
| | Alternate: | BC Safety Authority (New Westminster) | | 604-660-6286 |
| > Emergency Program - General Inquiries | | | | Contact: | Emergency Preparedness Office | e-mail | 604-233-3333 |
| | Alternate: | | | |
| > Emergency Program: Volunteer Opportunities | | | | Contact: | Emergency Preparedness Office | e-mail | 604-233-3333 |
| | Alternate: | | | |
* | > Employment Insurance Services (E.I.) | | | | Contact: | Human Resources (Federal) Richmond Office, #301 - 4940 No. 3 Road | | 604-273-6431 |
| | Alternate: | | | |
| > Encroach on the City's Utility Rights-of-Way Application Process | | | | Contact: | Engineering Technician - Sanitary/Sewer | | 604-276-4025 |
| | Alternate: | Engineering Technician - Utilities | | 604-276-4149 |
| > Encroachment Licence on Vehicle or Pedestrian Rights-of-Way | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | | 604-276-4388 |
| > Encroachment on City Land | | | | Contact: | Manager, Real Estate Services | | 604-276-4212 |
| | Alternate: | Manager Property Services | | 604-276-4005 |
| > Environmental Planning - General Inquiries | | | | Contact: | Community Planner | | 604-276-4193 |
| | Alternate: | Planner - Special Projects | | 604-276-4200 |
* | > Excessive Air Pollution (Dust from Industry or Construction) | | | | Contact: | GVRD Air Quality 24 Hour Line | | 604-436-6777 |
| | Alternate: | | | |
* | > Excessive Airport Noise - General Inquiries | | | | Contact: | Vancouver International Airport - Noise Information | | 604-207-7097 |
| | Alternate: | | | |
| > Excessive Littering in Progress | | | | Contact: | | | |
| | Alternate: | | | |
| > Exclusions from Non-Farm Use within the Agricultural Land Reserve | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Community Planner | | 604-247-4626 |
| > Faded or Missing Road Markings, Lines, Buttons, Curb Painting - Repairing | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > FEDERAL GOVERNMENT - General Inquiries | | | | Contact: | Canada Enquiry Centre | | 1-800-667-3355 |
| | Alternate: | | | |
| > Fence Encroaching on City Property - Reporting | | | | Contact: | Supervisor, Survey | | 604-276-4014 / 604-244-1220 |
| | Alternate: | | | |
| > Fence Height Requirements - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Filming in Richmond | WEB SITE | | | Contact: | Film Coordinator & Manager Business Support Services | e-mail | 604-247-4659 |
| | Alternate: | | | |
| > Fire Extinguisher Demonstration (Training) | | | | Contact: | Community Relations Officer, Fire Department | e-mail | 604-303-2726 |
| | Alternate: | Front Office Staff, Fire Department | | 604-278-5131 |
| > Fire Hall Tour | | | | Contact: | Front Office Staff, Fire Department | e-mail | 604-278-5131 |
| | Alternate: | | | |
| > Fire Hydrant Relocation (Commercial, Industrial, Multi-Family) | | | | Contact: | Engineering Assistant - Dev. and Processing | | 604-276-4088 |
| | Alternate: | | | |
| > Fire Hydrant Relocation (Single-Family Dwellings) | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Engineering Technician - Water | | 604-276-4027 |
| > Fire Hydrant Use Inquiries | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | | | |
| > Fire Inspections for Businesses or Residences | | | | Contact: | Fire Prevention Officer | e-mail | 604-303-2757 |
| | Alternate: | Fire Prevention Officer | e-mail | 604-303-2737 |
| > Fire-Damaged Building Repair Requirements | | | | Contact: | Supervisor, Building Inspections | | 604-276-4315 |
| | Alternate: | Building Inspector II | | 604-276-4354 |
| > Firearm Registration | | | | Contact: | Canadian Firearms Centre | | 1-800-731-4000 |
| | Alternate: | | | |
* | > Firearms - General Inquiries | | | | Contact: | RCMP | | (604) 278-1212 |
| | Alternate: | | | |
* | > Firearms Acquisition Certificate | | | | Contact: | Canadian Firearms Centre | | 1-800-731-4000 |
| | Alternate: | Application forms available at any Post Office | | |
| > Firearms Discharge | | | | Contact: | | | |
| | Alternate: | | | |
| > Fireworks - Discharge Permit | | | | Contact: | Chief Fire Prevention Officer | e-mail | 604-303-2707 |
| | Alternate: | Captain - Fire Protection Services | e-mail | 604-303-2758 |
| > Fishing Piers - General Information and Inquiries | WEB SITE | | | Contact: | Parks, Recreation and Cultural Services, Reception | | 604-244-1208 |
| | Alternate: | Recreation and Cultural Services, Reception | | 604-276-4300 |
| > Flooding of Cranberry Fields - Requesting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Floodplain Construction Requirements | | | | Contact: | Supervisor, Permits | | 604-276-4278 |
| | Alternate: | Code Engineer | | 604-276-4283 |
| > Floor Space Requirements - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Free City Brochures | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
| > Freedom of Information & Protection of Privacy - City of Richmond - General Inquiries | | | | Contact: | Manager, Legislative Services | | 604-276-4006 |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > Gaming Policy Inquiries | | | | Contact: | Social Planner | | 604-276-4220 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
| > Garbage Disposal Facilities - Locating | WEB SITE | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | | | |
| > Garbage Pick-Up Information / Schedules | WEB SITE | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | | | |
| > Garbage Tag Purchases in Person | | | | Contact: | Cashier, City Hall, Front of House | | |
| | Alternate: | Any Community Centre | | |
| > Garbage Tags over the Telephone with your Visa or Mastercard - Purchasing | | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | | | |
| > Gas Fitting Bylaw and Gas Code Interpretation | | | | Contact: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| | Alternate: | Plumbing / Gas Inspector II | | |
| > Gas Inspection Process | | | | Contact: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| | Alternate: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| > Gas Permit Fees / Application Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Gateway Theatre Facilities, Hours and Performances and Program Information | | | | Contact: | Richmond Gateway Theatre Liaison | | 604-270-6500 |
| | Alternate: | Ticket Office | | 604-270-1812 |
| > General Public Works Complaints / Inquiries Not Covered Elsewhere | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > General Public Works Inquiries / Complaints - After Regular Business Hours | | | | Contact: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| | Alternate: | | | |
| > Graffiti from City Buildings, Sites and Signs - Removal | | | | Contact: | Work Control Centre | e-mail | 604-233-3307 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Graffiti in Progress | | | | Contact: | | | |
| | Alternate: | | | |
* | > Graffiti Removal from BC Hydro Boxes | | | | Contact: | BC Hydro (Coordination Centre) | | 604-543-1595 |
| | Alternate: | | | |
* | > Graffiti Removal from Canada Post Mailboxes | | | | Contact: | Canada Post | | 1-800-267-1177 |
| | Alternate: | | | |
| > Graffiti Removal from Private Property | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | Public Works Customer Service Centre | | 604-244-1262 |
* | > Graffiti Removal from School Sites | | | | Contact: | Maintenance Manager, School Board | | 604-668-7828 |
| | Alternate: | | | |
| > Grants - Community Programs & Agencies | | | | Contact: | Manager, Customer Service | | 604-276-4273 |
| | Alternate: | Social Planner | | 604-276-4220 |
| > Group Home Location Policy Inquiries | | | | Contact: | Community Planner | | 604-247-4626 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
* | > Gulf of Georgia Cannery Facilities, Hours, Programs and Service Information | | | | Contact: | Gulf of Georgia Cannery National Historic Site | | 604-664-7908 |
| | Alternate: | | | |
| > HAMILTON Community Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Hamilton Community Centre | e-mail | 604-718-8055 |
| | Alternate: | Recreation and Cultural Services, Reception | | 604-276-4300 |
| > Hamilton Planning Area Inquiries | | | | Contact: | Community Planner | | 604-247-4626 |
| | Alternate: | Community Planner | | 604-276-4121 |
| > Hazardous Building Concerns | | | | Contact: | Supervisor, Building Inspections | | 604-276-4315 |
| | Alternate: | Supervisor, Inspections | | 604-276-4189 |
| > Hazardous or Illegal Discharges Dumped into Sewers or Ditches - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > Health Concerns Relating to the Condition of A Property | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Heritage Commission Inquiries | | | | Contact: | Heritage Commission Staff Liaison | | 604-276-4279 |
| | Alternate: | City Website - Heritage Commission Information Page | | |
| > Heritage Site Facilities, Hours, Programs and Service Information | | | | Contact: | Supervisor, Heritage Sites | | (604) 247-8330 |
| | Alternate: | Recreation and Cultural Services - Reception | | 604-276-4300 |
| > Heritage Sites on Private Property Inquiries | | | | Contact: | Community Planner | | 604-276-4279 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
| > Heritage Trees Inquiries | | | | Contact: | Community Planner | | 604-276-4279 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
| > Housing and Care Brochure | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Social Planner | | 604-276-4220 |
| > Housing, Homelessness and Poverty Inquiries | | | | Contact: | Social Planner | | 604-276-4220 |
| | Alternate: | Manager, Policy Planning | | 604-276-4193 |
* | > Hunting Licence | | | | Contact: | Richmond Rod and Gun Club | | 604-278-2142 |
| | Alternate: | | | |
* | > Hunting or Fishing Licence | | | | Contact: | Steveston Marine and Hardware | | 604-277-7031 |
| | Alternate: | | | |
| > Hunting Regulations - General Inquiries | | | | Contact: | Ministry of Environment, Lands and Parks | | 604-582-5200 |
| | Alternate: | | | |
| > Icy or Slippery Roads - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Illegal Business in a Residential Area | | | | Contact: | Business Licences | | 604-276-4328 |
| | Alternate: | Licence Inspector | | 604-276-4155 |
| > Illegal Discharge of Firecrackers and Fireworks | | | | Contact: | | | |
| | Alternate: | Bylaw Liaison Officer (After 2nd Complaint) | | 604-276-4160 |
| > Illegal Dumping in City Parks - Reporting | | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | | | |
| > Illegal Dumping on Public Property - Reporting | | | | Contact: | Environmental Programs-Complaint Line | | 604-233-3337 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Illegal Encroachment on City Land | | | | Contact: | Manager, Real Estate Services | | 604-276-4212 |
| | Alternate: | Manager Property Services | | 604-276-4005 |
| > Illegal Infilling of Ditches or Paving / Gravelling of Roads and Boulevards - Reporting | | | | Contact: | Supervisor, Inspections | e-mail | 604-276-4189 |
| | Alternate: | Assistant Supervisor, Inspections | e-mail | 604-276-4014 / 604-244-1221 |
| > Illegal Roadside Stand | | | | Contact: | Business Licences | | 604-276-4328 |
| | Alternate: | Licence Inspector | | 604-276-4155 |
* | > Income Support Programs / Welfare Services | | | | Contact: | Min. Human Resources (Prov) Rmd West, 3251 Chatham | | 604-241-7782 |
| | Alternate: | Min. Human Resources (Prov) Rmd East, 5760 Minoru | | 604-660-9284 |
| > Industrial Land Use Inquiries | | | | Contact: | Manager, Policy Planning | | 604-276-4193 |
| | Alternate: | Community Planner | | 604-247-4626 |
| > Industrial Planning Inquiries | | | | Contact: | Manager, Policy Planning | | 604-276-4193 |
| | Alternate: | Community Planner | | 604-247-4626 |
| > Industrial Strategy Report Inquiries | | | | Contact: | Senior Planner/Urban Design | | 604-276-4228 |
| | Alternate: | City Website - Industrial Strategy Information Pages | | |
* | > Information About Health Clinics (Baby / Travellers / Breast Self-Exam) | | | | Contact: | Van/Rmd Health Board (Prevention, Health Promotion) | | 604-233-3147 |
| | Alternate: | | | |
* | > Information on Becoming an RCMP Officer | | | | Contact: | RCMP, "E" Division Head Quarters, Vancouver | | 604-276-4260 |
| | Alternate: | | | |
| > Information on Emergency Preparedness, Floods, Earthquakes. Etc. | | | | Contact: | Emergency Preparedness Office | e-mail | 604-233-3333 |
| | Alternate: | | | |
| > Inspection Results | | | | Contact: | IVR Inspection Request Line (24 hrs) | | 604-276-4111 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Internet / Web Services - General Inquiries | | | | Contact: | Website Coordinator | | 604-276-4352 |
| | Alternate: | | | |
| > Interpreting Agricultural Land Reserve Soil Replacement / Removal Regulations | | | | Contact: | Supervisor, Community Bylaws | | 604-247-4642 |
| | Alternate: | Manager, Community Bylaws | | 604-247-4601 |
| > Land Consolidation | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Planning and Development (Utilities) | | 604-276-4086 |
| > Land Consolidations and Associated Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Planning and Development (Utilities) | | 604-276-4086 |
| > Land Subdivision | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Planning and Development (Utilities) | | 604-276-4086 |
| > Land Use Contract Amendment | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Land Use Contract Amendments and Associated Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Landscape Securities for Development Permits (Submissions/Renewals) | | | | Contact: | Accounts Receivable Supervisor | | 604-276-4144 |
| | Alternate: | Accounts Receivable Clerk | | 604-276-4253 |
| > Lanes and Walkways | | | | Contact: | Manager Property Services | | 604-276-4005 |
| | Alternate: | Real Estate Assistant | | 604-247-4629 |
| > LANG Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Lang Community Centre | e-mail | 604-233-8910 |
| | Alternate: | Recreation and Cultural Services, Reception | | 604-276-4300 |
| > Leaks in the Dyke; General Inquiries Regarding Dyke Leaks - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Leasing City Land | | | | | | | |
| | Alternate: | Real Estate Assistant | | 604-247-4629 |
* | > Legal Aid (Free Legal Advice and Services) | | | | Contact: | Robert Parsonage, Rmd.Office, #204-8055 Anderson Rd | | 604-273-9311 |
| | Alternate: | Legal Aid (UBC Law Students) | | 604-822-5791 |
| > Legal Description for a Specific1 Civic Address | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Property Records Clerk | | 604-276-4314 |
* | > Legal Services of BC Crown Counsel | | | | Contact: | BC Crown Counsel, Rmd. (#200 - 7577 Elmbridge Way) | | 604-664-0740 |
| | Alternate: | | | |
| > Letters of Credit for DCCs (Submissions, Renewals) | | | | Contact: | Accounts Receivable Supervisor | | 604-276-4144 |
| | Alternate: | Accounts Receivable Clerk | | 604-276-4253 |
| > Library Hours, Facilities and Service Information | | | | Contact: | Richmond Library Hours (24 hr information service) | | 604-231-6401 |
| | Alternate: | City Website - Library Information Page (with link to Library Website) | | |
| > Library Program Information | | | | Contact: | Richmond Library Programs (24 hr information service) | | 604-231-6405 |
| | Alternate: | City Website - Library Information Page (with link to Library Website) | | |
| > Licencing and Regulation of Amusement Centres - General Inquiries | | | | Contact: | Licence Inspector | | 604-276-4389 |
| | Alternate: | Licence Inspector | | 604-276-4155 |
* | > Liquor Licence (Special Events, Weddings) | | | | Contact: | Liquor Control & Licensing Branch | | 604-586-2641 |
| | Alternate: | | | |
| > Local Area Services Program - General Inquiries | | | | Contact: | Engineering Technician - Utilities | | 604-276-4149 |
| | Alternate: | Supervisor, Infrastructure Planning | | 604-276-4026 |
| > Mail Pick-up by Public | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
* | > Marriage Licence | | | | Contact: | Vital Statistics | | 604-660-2645 |
| | Alternate: | | | |
| > McDonald Beach Boat Launch Facilities, Hours and Location Information | WEB SITE | | | Contact: | City Website - Waterfront Services Information Page | | |
| | Alternate: | McDonald Beach Boat Launch | | 604-231-0740 |
| > Media Relations | WEB SITE | | | Contact: | Senior Manager Media Relations | | 604-247-4908 |
| | Alternate: | Corporate Communications Officer | | 604-276-4371 |
| > Meeting Schedules - Council, Standing Committees and Public Hearings | WEB SITE | | | Contact: | City Website - Meetings and Cancellations Information Page | | |
| | Alternate: | City Clerk's Office, Executive Assistants | | 604-276-4163 / 604-276-4272 |
| > Microfilm Building Plans - Viewing and Purchasing | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Records Clerk | | (604) 276-4290 |
| > Minoru Fitness Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Minoru Fitness Centre | e-mail | 604-718-8004 |
| | Alternate: | Recreation and Cultural Services, Reception | | 604-276-4300 |
| > Minutes and Agendas - Council, Standing Committees and Public Hearings | | | | Contact: | City Website: City Hall- City Council- Agendas & Minutes | | |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > Missing Person Report (No Minimum Elapsed Time Required) | | | | Contact: | | | |
| | Alternate: | | | |
| > Municipal Elections: Statistics, Candidates, Where to Vote, General Inquiries | | | | Contact: | Election Office | | 604-276-4100 |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > Museum Facilties, Hours, Programs and Service Information | | | | Contact: | Cultural Centre (Art Gallery, Museum, Arts Centre) | e-mail | (604) 247-8300 |
| | Alternate: | | | |
| > Naming Roads and Streets | | | | Contact: | Property Records Clerk | | 604-276-4314 |
| | Alternate: | | | |
| > Nature Park Facilities, Hours, Programs and Service Information | | | | Contact: | Richmond Nature Park | | 604-718-6188 |
| | Alternate: | Recreation and Cultural Services - Reception | | 604-276-4300 |
| > Neighbourhood Block Watch Group | | | | Contact: | Richmond RCMP, Block Watch Coordinator | | 604-207-4790 |
| | Alternate: | Richmond RCMP, Detachment Switchboard | | 604-278-1212 |
| > Neighbourhood Public House / Beer & Wine Store Licence | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Neighbourhood Public House/Beer & Wine Store Applications & Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Newspaper and Advertising Vending Boxes on Sidewalks Permit | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4388 |
| > Noisy Patrons / Illegal Hours of Operation at Amusement Centres | | | | Contact: | | | |
| | Alternate: | Licence Inspector | | 604-276-4155 |
| > Non-Emergency Policing Services in the South Arm Area | | | | Contact: | South Arm Community Police Station | | 604-713-2300 |
| | Alternate: | | | |
| > Non-Emergency Policing Services in the Steveston Area | | | | Contact: | Steveston Community Police Station | | 604-713-2323 |
| | Alternate: | | | |
| > Nuisance Bylaw Interpretation | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Obstruction to Motorists' Sightlines (Fences, Trees, Shrubs, Etc.) | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4388 |
| > Obtaining an "Access Card" (for Persons with Physical or Mental Disabilities) | | | | Contact: | Fee Assistance Line | | 604-247-4909 |
| > Obtaining Copies of the "Leisure Guide" | | | | Contact: | Recreation and Cultural Services, Reception | | 604-276-4300 |
| | Alternate: | Any Community Centre | | |
| > Obtaining Copies of the "Richmond Profile" (Info Package for Promoting Business) | | | | Contact: | Manager, Economic Development | | 604-247-4934 |
| | Alternate: | | | |
| > Occupancy Permit for Temporary Buildings | | | | Contact: | Supervisor, Building Inspections | | 604-276-4315 |
| | Alternate: | | | |
| > Off-Site Improvements for Development Permits | | | | Contact: | Engineering Technician - Dev. and Contract Oper. | | 604-276-4084 |
| | Alternate: | Engineering Assistant - Dev. and Processing | | 604-276-4090 |
* | > Offensive Smells from the Sewage Treatment Plant | | | | Contact: | GVRD Air Quality 24 Hour Line | | 604-436-6777 |
| | Alternate: | | | |
| > Official Community Plan (OCP) Information | | | | Contact: | Senior Planner/Urban Design | | 604-276-4228 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
| > Official Community Plan Amendment (Text or Map) | | | | Contact: | Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Official Community Plan Amendments and Fees (Text or Map) - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > On-Street Construction Loading Zone Permit | | | | Contact: | Traffic Technician | e-mail | 604-276-4388 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4210 |
| > On-Street Parking Enforcement | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > On-Street Parking Regulations / Implementation | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4388 |
| > Operating, Utility and Capital Budgets - General Inquiries | | | | Contact: | Manager, Budgets and Accounting | | 604-276-4365 |
| | Alternate: | Budget Analyst | | 604-276-4076 / 604-276-4077 |
| > Organization Chart of a Particular Division or Department | | | | Contact: | Individual Divisions or Departments | | |
| | Alternate: | | | |
| > Outdoor Agricultural Burning - Fire Permit | | | | Contact: | Captain - Fire Protection Services | e-mail | 604-303-2758 |
| | Alternate: | Front Office Staff - Fire Department | | 604-278-5131 |
| > Oversize / Overweight Vehicle Permit Inquiries | | | | Contact: | Traffic Technician | e-mail | 604-276-4388 |
| | Alternate: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
* | > Ownership and Non-City Charges on Private Property Titles | | | | Contact: | Land Title Office, 88 - 6th Street, New Westminster | | 604-660-2595 |
| | Alternate: | | | |
* | > Ownership of Land Parcels, Lots | | | | Contact: | Land Title Office, 88 - 6th Street, New Westminster | | 604-660-2595 |
| | Alternate: | | | |
| > Painted Lines on City Streets | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4388 |
| > Painting for City Buildings, Community Centres, Park Structures | | | | Contact: | Work Control Centre | e-mail | 604-233-3307 |
| | Alternate: | | | |
| > Parade Permit | | | | Contact: | Traffic Technician | | 604-276-4388 |
* | > Parking Permit for People with Disabilities | | | | Contact: | Disability Resource Centre #160-5726 Minoru, Rmd. | | 604-232-2404 |
| | Alternate: | | | |
| > Parking Requirements - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Zoning Clerk | | 604-276-4085 |
| > Parking Ticket Payments in Person using Cash, Cheque, Money Order or Interac Card | | | | Contact: | Cashier, City Hall, Front of House | | |
| | Alternate: | | | |
| > Parking Ticket Payments with Visa, M/C - Online or by IVR | | | | Contact: | City Website - Paying Parking Tickets | | |
| | Alternate: | IVR Parking Phone Line | | (604)276-4280 |
| > Parking Tickets and Parking Regulations - General inquiries | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Paying Parking Tickets over the Internet with your Visa or Mastercard | WEB SITE | | | Contact: | Bylaw Assistant | | 604-276-4284 |
| | Alternate: | | | |
| > Paying Parking Tickets over the Telephone with your Visa or Mastercard | | | | Contact: | Bylaw Fines Pay-By-Phone Line (24 hr service) | | 604-276-4280 |
| | Alternate: | | | |
| > Payments Owed by the City (Vendor Names from A to E) | | | | Contact: | Accounts Payable Clerk | | 604-247-4691 |
| | Alternate: | Accounts Payable Supervisor | | 604-247-4602 |
| > Payments Owed by the City (Vendor Names from N to Z) | | | | Contact: | Accounts Payable Clerk | | 604-247-4363 |
| | Alternate: | Accounts Payable Supervisor | | 604-247-4602 |
| > Payments Owed by the City - Not Applicable at this time | | | | Contact: | Accounts Payable Clerk | | |
| | Alternate: | Accounts Payable Supervisor | | 604-247-4602 |
* | > Pesticide Notification Bylaw - General Inquiries | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Picnic Tables and Park Benches - Repairing | | | | Contact: | Parks, Receptionist | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Pitch and Putt Golf Course Facilities, Hours, Programs and Service Information | | | | Contact: | West Richmond Pitch and Putt Golf Course | | 604-271-7333 |
| | Alternate: | Parks Department | | 604-244-1208 |
| > Planning Areas - Airport - General Inquiries | | | | Contact: | Community Planner | | 604-276-4193 |
| | Alternate: | Policy Planner | | 604-276-4193 |
| > Planning Areas in Agricultural Land Reserve | | | | Contact: | Community Planner | | 604-247-4626 |
| | Alternate: | Manager, Policy Planning | | 604-276-4193 |
| > Planning Areas in Fraser Port | | | | Contact: | Community Planner | | 604-247-4626 |
| | Alternate: | Community Planner | | 604-276-4200 |
| > Planning City Centre Area Inquiries | | | | Contact: | Senior Planner | | 604-276-4228 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
| > Plumbing and Gas - New Products and Material Evaluations - General Inquiries | | | | Contact: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| | Alternate: | Plumbing / Gas Inspector II | | |
| > Plumbing Bylaw and Plumbing Code Interpretation | | | | Contact: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| | Alternate: | Plumbing / Gas Inspector II | | |
| > Plumbing Inspection Process | | | | Contact: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| | Alternate: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| > Plumbing Permit Fees / Application Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Plumbing Plan Review Inquires for Commercial/Industrial & Multi-Family Dwellings | | | | Contact: | Commercial Plumbing Plan Reviewer | | 604-276-4327 |
| | Alternate: | Plumbing / Gas Inspector II | | 604-276-4119 |
| > Police Assistance to General Public | | | | Contact: | Richmond RCMP (EMERGENCY) | | 911 |
| | Alternate: | | | |
| > Policing Financial Inquiries - General Inquiries | | | | Contact: | Richmond RCMP, Supervisor Finance | | 604-207-4752 |
| | Alternate: | Richmond RCMP, Manager, Finance and Administration | | 604-207-4814 |
| > Potholes or Holes on Roads, Laneways, Road Shoulders - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > Probation Services and Family Court Counselling | | | | Contact: | Richmond Community Corrections #210 - 7577 Elmbridge Way | | 604-660-3577 |
| | Alternate: | | | |
* | > Problem Coyotes | | | | Contact: | Ministry of Environment, Lands and Parks | | 604-582-5200 |
| | Alternate: | | | |
* | > Problems with Electrical Service; General (Hydro) Electricity Inquiries | | | | Contact: | BC Hydro (Coordination Centre) | | 604-543-1595 |
| | Alternate: | | | |
* | > Problems With Hwy 91 & Hwy 99 | | | | Contact: | Main Roads (Inc.) | | 604-271-0337 |
| | Alternate: | Ministry of Transportation & Highways (24 hour) | | 604-660-4770 |
* | > Problems with Natural Gas; General Gas Inquiries | | | | Contact: | Terasen Gas | | 1-800-663-9911 |
| | Alternate: | Terasen Gas (Customer Service) | | 1-888-224-2710 |
| > Problems with the Water Service (Low Pressure, Sediment, Leaks, etc.) - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Property Lines - Determining/Delineating | | | | Contact: | Supervisor, Survey | | 604-276-4014 / 604-244-1220 |
| | Alternate: | | | |
| > Property Tax, Utility Bill Payments | | | | Contact: | Tax Department | | 604-276-4145 |
| | Alternate: | Automated Information Line | | 604-276-2068 |
| > Property Values, Tax Rates, Utility Charges, Home Owner Grants - General Inquiries | | | | Contact: | Tax Department | | 604-276-4145 |
| | Alternate: | Automated Information Line | | 604-276-2068 |
* | > PROVINCIAL GOVERNMENT - General Inquiries | | | | Contact: | Enquiry BC | | 604-660-2421 |
| | Alternate: | | | |
| > Provisional Occupancy Permit Inquiries | | | | Contact: | Supervisor, Building Inspections | | 604-276-4315 |
| | Alternate: | Plan Processing / Cust. Service Rep | | 604-276-4118 |
| > Public Art Program Inquiries | | | | Contact: | Eric Fiss, Public Art Planner | | 604-247-4612 |
| | Alternate: | | | |
| > Public Art Proposal Jurying (Judging) Inquiries | | | | Contact: | Public Art Coordinator | | 604-247-4612 |
| | Alternate: | | | |
| > Public Art Proposal Submission Inquiries | | | | Contact: | Eric Fiss, Public Art Planner | | 604-247-4612 |
| | Alternate: | | | |
| > Public Bodies Report (Detailing Financial Disbursements) | | | | Contact: | Finance Department, Finance Assistant | | 604-276-4218 |
| | Alternate: | Finance Assistant | | 604-276-4204 |
| > Public Works Inspections (Roads, Utilities, Sewers, etc.) on City Land - Requesting | | | | Contact: | Supervisor, Inspections | | 604-276-4189 |
| | Alternate: | Assistant Supervisor, Inspections | | 604-276-4014 / 604-244-1221 |
| > Purchasing Banners (Used Decorative Street Banners from the Previous Year) | | | | Contact: | Parks, Recreation and Cultural Services, Reception | | 604-244-1208 |
| | Alternate: | | | |
| > Purchasing City Land | | | | Contact: | Manager, Real Estate Services | | 604-276-4212 |
| | Alternate: | Manager Property Services | | 604-276-4005 |
| > Purchasing Garbage Tags over the Internet with your Visa or Mastercard | WEB SITE | | | Contact: | Public Works - Garbage & Recycling | | 604-233-3307 |
| | Alternate: | | | |
* | > Rats in a Back Yard (Dead or Alive) | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Recycling Collection - Complaints | | | | Contact: | Sanitation and Recycling, Reception | e-mail | 604-276-4010 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Recycling Collection Pick-Up Information / Schedules | WEB SITE | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | Sanitation and Recycling, Reception | | 604-276-4010 |
| > Recycling Depot Hours, General Information | | | | Contact: | Recycling and Garbage Information Line | e-mail | 604-276-4010 |
| | Alternate: | Sanitation and Recycling, Reception | | 604-276-4010 |
* | > Registering Documentation and Plans at Land Titles (Registration of Land Ownership) | | | | Contact: | Land Title Office, 88 - 6th Street, New Westminster | | 604-660-2595 |
| | Alternate: | | | |
| > Removing Abandoned Bicycles | | | | | | | |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Renting Community Facilities Meeting and Banquet Rooms, Fields, Etc. | WEB SITE | | | Contact: | Rentals Department | | 604-233-3304 |
| | Alternate: | Any Community Centre | | |
| > Repairs and Maintenance at City Buildings (Doors, Locks, Windows, HVAC, etc.) | | | | Contact: | Work Control Centre | e-mail | 604-233-3307 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Reporting Abandoned Vehicles on City Property | | | | Contact: | RCMP | | (604) 278-1212 |
| | Alternate: | | | |
| > Reporting Abandoned, Vacant or Unsecured Buildings | | | | Contact: | Building Inspections | | 604-276-4315 |
| | Alternate: | Supervisor, Community Bylaws | | 604-276-4642 |
| > Reporting an Accident Involving a City-Owned Vehicle | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24hour) | | 604-270-8721 |
| > Reporting an Excessive Number of Animals on a Property | | | | Contact: | Animal Control | | 604-247-4630 |
| | Alternate: | | | |
| > Reporting an Illegal Sign (Poles, Sandwich Boards, Etc.) | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting an Illegal Suite | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting an Illegal Use of Property (Commercial, Industrial or Residential) | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting an Unfenced Swimming Pool | | | | Contact: | Supervisor, Community Bylaws | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Animal Noise | | | | Contact: | Animal Complaints | | 604-247-4630 |
| | Alternate: | | | |
| > Reporting Commercial Vehicles Parked in Residential Areas (On Private Property) | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Crimes Already Committeed (Non-Emergency Situations) | | | | Contact: | | | |
| | Alternate: | Steveston or South Arm Community Police Stations | | 604-713-2323 / 604-713-2300 |
| > Reporting Damage or Requesting Repairs/Maintenance of Parks and School Grounds | | | | Contact: | Parks Reception | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Reporting Excessive Vehicle Towing Charges | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Graffiti on City Property | | | | Contact: | Graffiti Hotline | e-mail | 604-233-3307 |
| | Alternate: | | | |
| > Reporting Graffiti on Private Property | | | | Contact: | Community Bylaws | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Illegal Sale of Firecrackers and Fireworks | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Improper Vehicle Towing from Private Property | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Improperly Posted Election Signs | | | | Contact: | Clerk's | | 604-276-4098 |
| | Alternate: | | | |
| > Reporting Lost / Stolen / Found Property to the RCMP | | | | Contact: | | | |
| | Alternate: | | | |
| > Reporting Problems or Concerns with Trees on City Property | | | | Contact: | Parks, Receptionist | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Reporting the Keeping and Moving of Bees | | | | Contact: | Bylaw Assistant | | 604-247-4630 |
| | Alternate: | | | |
| > Reporting the Use of Razor Wire or Barbed Tape Obstacle for Fencing | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Unsightly Premises (Unkempt Yards, Derelict Vehicles, Junk, Etc.) | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Reporting Weeds "Out of Control" | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Requesting a Building Inspection | | | | Contact: | IVR Inspection Request Line (24 hrs) | | 604-276-4111 |
| | Alternate: | | | |
| > Requesting a Gas Inspection | | | | Contact: | IVR Inspection Request Line (24 hrs) | | 604-276-4111 |
| | Alternate: | | | |
| > Requesting a Plumbing Inspection | | | | Contact: | IVR Inspection Request Line (24 hrs) | | 604-276-4111 |
| | Alternate: | | | |
| > Requesting Dirt / Leaf Sweeping on Dirty Roads | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Publics Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Field Lining, Goal Post Installation or Removal on City Fields | | | | Contact: | Parks Reception | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Flail Mowing (Boulevards, Brushcutting, Trails) | | | | Contact: | Parks Foreman - Grass Cutting | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Gardening in Public Areas (Weeding, etc.) | | | | Contact: | Parks Foreman - Horticulture | | 604-244-1208 (ext. 1317 or 1318) |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Information About Field Locations and Conditions | | | | Contact: | Field Report Line | e-mail | 604-276-4300 |
| | Alternate: | Coordinator, Sports and Special Events | | 604-244-1266 |
| > Requesting Information About Parks and Trails | | | | Contact: | Parks, Recreation and Cultural Services, Reception | | 604-244-1208 |
| | Alternate: | | | |
| > Requesting Information About Tennis Court Locations and Programs | | | | Contact: | Parks, Recreation and Cultural Services, Reception | | 604-244-1208 |
| | Alternate: | | | |
| > Requesting Mowing in Public Spaces | | | | Contact: | Parks Foreman - Grass Cutting | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Park Maintenance (Play Structures, Courts, BBQ, Washrooms, Pools, etc.) | | | | Contact: | Parks Foreman | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Sign Installation in Parks (ie: Park Rules, Dog Leash/Scoop, Gen. Info) | | | | Contact: | Parks Foreman | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Tax Certificate(s) over the Internet | WEB SITE | | | Contact: | City Website - Requesting Tax Certificates | | |
| | Alternate: | | | |
| > Requesting Tennis Court and Lacrosse Box Maintenance | | | | Contact: | Parks Foreman | | 604-244-1208 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting the Removal of a Caterpillar Nest from City Property | | | | Contact: | Parks Foreman - Horticulture | | 604-244-1208 (ext. 1317 or 1318) |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Trail Maintenance (Brushcutting, Clean-up, etc.) | | | | Contact: | Parks Foreman - Horticulture | | 604-244-1208 (ext. 1317 or 1318) |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Tree Removal from City Property | | | | Contact: | Parks Foreman - Horticulture | | 604-244-1208 (ext. 1317 or 1318) |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Turf Maintenance | | | | Contact: | Parks Foreman - Horticulture | | 604-244-1208 (ext. 1317 or 1318) |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Requesting Water Sprinkling in Public Areas | | | | Contact: | Parks Foreman - Horticulture | | 604-244-1208 (ext. 1317 or 1318) |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > Residential Tenancy Branch / Rental Problems | | | | Contact: | Residential Tenancy Branch (Prov.) | | 604-660-1020 / 604-660-3456 |
| | Alternate: | | | |
| > Residential Water Relocation / Water Connection Application Process | | | | Contact: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| | Alternate: | Engineering Technician - Water | | 604-276-4027 |
| > Reviewing Council Member Financial Disclosures | | | | Contact: | City Clerk's Office, Records Section | | 604-276-4297 |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > Rezoning and Rezoning Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Richmond Annual Report | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Finance Department, Administrative Assistant | e-mail | 604-276-4219 |
| > Richmond Business Directory | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | | | |
| > Richmond Committee on Disability - General Inquiries | | | | Contact: | Sean Davies - Coordinator, Diversity Services | | (604) 276-4390 |
| | Alternate: | City Website - Diversity Services Information Page | | |
| > Richmond Key Rings | | | | Contact: | Cashier, City Hall, Front of House | | |
| | Alternate: | | | |
| > Richmond Pins | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Purchasing Clerk | | 604-276-4097 |
| > Richmond Souvenir T-Shirts, Clothing Items, Etc. | | | | Contact: | Purchasing Assistant | | 604-276-4270 |
| | Alternate: | Buyer | | 604-276-4097 |
| > Road Signage - Inquiries | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Road Vibrations Causing Houses to Shake - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Roads - Technical Design - General Inquiries | | | | Contact: | Engineering Technician - Water | | 604-276-4027 |
| | Alternate: | | | |
| > Roadside Stand Licence | | | | Contact: | Licence Inspector | | 604-276-4155 |
| | Alternate: | | | |
| > Rocks, Debris, Etc., that Pose a Safety Hazard on Roads - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Sanitary Sewers - General Inquiries | | | | Contact: | Engineering Technician - Water | | 604-276-4027 |
| | Alternate: | Mapping Technician I | | 604-276-4350 |
| > Sanitary Sewers Backing-up - Reporting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > School Gymnasium Rental | | | | Contact: | Richmond School Board | | 604-668-6036 |
| | Alternate: | | | |
| > SEA ISLAND Community Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Sea Island Community Centre | e-mail | 604-718-8000 |
| | Alternate: | Recreation and Cultural Services | | 604-276-4300 |
| > Search the Richmond Heritage Inventory | WEB SITE | | | Contact: | City Website - Heritage Inventory Web Page | | |
| | Alternate: | | | |
| > Searching Home Owner Property Information (Property Tax, Assessed Values, Utilities) | WEB SITE | | | Contact: | City Website - Home Owner Property Information Search Page | | |
| | Alternate: | Tax Department | | 604-276-4145 |
| > Section Maps - Viewing and Purchasing | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Mapping Technician | | 604-276-4353 |
| > Selling Land to the City | | | | Contact: | Manager, Real Estate Services | | 604-276-4212 |
| > Seniors Advisory Council Inquiries | | | | Contact: | Social Planner | | 604-276-4220 |
| | Alternate: | Manager, Policy Planning | | 604-276-4139 |
| > Seniors Centre Facilities, Hours, Programs and Service Information | | | | Contact: | Minoru Place Activity Centre | e-mail | 604-718-8450 |
| | Alternate: | Recreation and Cultural Services - Reception | | 604-276-4300 |
| > Seniors Housing - General Inquiries | | | | Contact: | Community Planner | | 604-276-4193 |
| | Alternate: | | | |
| > Seniors Programs, Pensions, Health, etc. - General Inquiries | | | | Contact: | Minoru Seniors Centre | e-mail | 604-718-8450 |
| | Alternate: | | | |
| > Servicing Agreements Between Developers and the City | | | | Contact: | Engineering Technician - Dev. and Contract Oper. | | 604-276-4084 |
| | Alternate: | Engineering Assistant - Dev. and Processing | | 604-276-4090 |
| > Sign Bylaw Interpretation | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Single Family Lot Size Policy - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Sister Cities - Committee Information and General Inquiries | | | | Contact: | Manager Customer Service | | 604-276-4335 |
| | Alternate: | | | |
| > Site Services - Requirements, Inspections, Agreements - General Inquiries | | | | Contact: | Supervisor, Plumbing / Gas Inspections | | 604-276-4323 |
| | Alternate: | Plumbing / Gas Inspector II | | |
| > Slough Bridges and No.2 Road Bridge - Repairing | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
* | > Smoking in the Workplace - General Inquiries | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Social Housing Developments | | | | Contact: | Social Planner | | 604-276-4220 |
| | Alternate: | | | |
* | > Social Insurance Number | | | | Contact: | Human Resources (Federal) Richmond Office, #301 - 4940 No. 3 Road | | 604-273-6431 |
| | Alternate: | | | |
| > SOUTH ARM Community Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | South Arm Community Centre | | 604-718-8060 |
| | Alternate: | Recreation and Cultural Services | | 604-276-4300 |
| > Speaking at a Public Hearing - General Inquiries | | | | Contact: | Committee Clerk | | 604-276-4387 |
| | Alternate: | Manager, Legislative Services | | 604-276-4006 |
| > Speaking at Council and Standing Committees - General Inquiries | | | | Contact: | City Clerk's Office, Executive Assistants | | 604-276-4163 / 604-276-4272 |
| | Alternate: | Manager, Legislative Services | | 604-276-4006 |
| > Sprinkler Permit Applications and Building Code Requirements - General Inquiries | | | | Contact: | Code Engineer | | 604-276-4283 |
| | Alternate: | Fire Prevention Officer | | 604-278-5131 |
| > Status of a Job Competition | | | | Contact: | Human Resources, Reception | | 604-276-4105 |
| | Alternate: | | | |
| > Steveston - London Lane Planning Area Inquiries | | | | Contact: | Community Planner | | 604-247-4626 |
| | Alternate: | Planner - Special Projects | | 604-276-4200 |
| > Steveston - Trites Road Planning Area Inquiries | | | | Contact: | Community Planner | | 604-247-4626 |
| | Alternate: | Planner - Special Projects | | 604-276-4200 |
| > STEVESTON Community Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Steveston Community Centre | e-mail | 604-718-8080 |
| | Alternate: | Recreation and Cultural Services | | 604-276-4300 |
| > Steveston Planning Area (Excluding London Lane & Trites Road) Inquiries | | | | Contact: | Planner - Special Projects | | 604-276-4200 |
| | Alternate: | Community Planner | | 604-247-4626 |
* | > Steveston Salmon Festival (July 1st) | | | | Contact: | Steveston Community Society | | 604-718-8094 |
| | Alternate: | Steveston Community Centre | | 604-718-8080 |
| > Storm Sewers, Ditch Crossings, Culverts - General Inquiries | | | | Contact: | Engineering Technician - Water | | 604-276-4027 |
| | Alternate: | | | |
| > Strata Title Conversions - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Planning and Development (Utilities) | | 604-276-4086 |
| > Street Banner Contest - Entries | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Park Planners | | 604-233-3310 / 604-233-3311 |
| > Street Closure Permit | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4388 |
| > Street Lighting - Technical and General Inquiries | | | | Contact: | Engineering Technician | | 604-276-4024 |
| | Alternate: | | | |
| > Street Lighting Outages and Repair | | | | Contact: | Public Works Service Centre | e-mail | 604-244-1262 |
| | Alternate: | | | |
| > Subdivision and Subdivision Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Planning and Development (Utilities) | | 604-276-4086 |
| > Subdivision of Property Costs | | | | Contact: | Engineering Assistant - Dev. and Processing | | 604-276-4090 |
| | Alternate: | Engineering Assistant - Dev. and Processing | | 604-276-4088 |
| > Subdivision Potential and Servicing Requirements | | | | Contact: | Supervisor, Planning and Development (Utilities) | | 604-276-4237 |
| | Alternate: | Engineering Technician - Dev. and Contract Oper. | | 604-276-4084 |
| > Submitting Feedback on the City Website | WEB SITE | | | Contact: | Web Site Comments | | |
| | Alternate: | | | |
| > Submitting Freedom of Information (FOI) Requests | | | | Contact: | Manager, Legislative Services | | 604-276-4006 |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > Support Services for Existing Neighbourhood Block Watch Programs | | | | Contact: | Richmond RCMP, Block Watch Coordinator | | 604-207-4790 |
| | Alternate: | Richmond RCMP, Detachment Switchboard | | 604-278-1212 |
| > Swimming Pool Construction Permit Inquiries | | | | Contact: | Supervisor, Permits | | 604-276-4278 |
| | Alternate: | Plan Checking Clerk | | 604-276-4224 |
| > Tax Certificate Account (for Internet Service) | | | | Contact: | Tax Department | | 604-276-4145 |
| | Alternate: | Automated Information Line | | 604-276-2068 |
| > Tax Certificate(s) over the Telephone | | | | Contact: | Tax Statement Fax-Back Line (24 hr service) | | 604-276-4307 |
| | Alternate: | Tax Department | | 604-276-4145 |
| > Tax Payments by Installment or Under the Tax Deferment Plan | | | | Contact: | Tax Department | | 604-276-4145 |
| | Alternate: | Automated Information Line | | 604-276-2068 |
| > Taxes, Property Values,Tax Rates, Utility Charges, Home Owner Grants - General Inquiries | | | | Contact: | Tax Department | e-mail | 604-276-4145 |
| | Alternate: | Automated Information Line | | 604-276-2068 |
| > Temporary Commercial or Industrial Use Permit | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Temporary Commercial/Industrial Use Permits and Associated Fees - General Inquiries | | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Tender Bids, Quotes, or Proposals Submissions | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Purchasing Clerk | | 604-276-4097 |
| > Tender Openings - General Inquiries, Scheduling | | | | Contact: | Finance, Purchasing | | 604-276-4270 |
| | Alternate: | Finance, Administration | | 604-276-4218 |
| > Tender Packages / Tender Documentation | | | | Contact: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| | Alternate: | Purchasing and Insurance | | 604-276-4270 |
| > Tenders, Quotes, Proposals - Requirements /Specifications /Interpretation - General Inquiries | | | | Contact: | Finance, Purchasing | | 604-276-4097 |
| | Alternate: | Buyer | | 604-276-4137 |
| > The "State of the Environment Report" - Overview, Obtaining Copies | | | | Contact: | Community Planner | | 604-276-4193 |
| | Alternate: | City Website - "State of the Environment Report" Summary Page | | |
| > THOMPSON Community Centre Facilities, Hours, Programs and Service Information | WEB SITE | | | Contact: | Thompson Community Centre | e-mail | 604-718-8422 |
| | Alternate: | Recreation and Cultural Services | | 604-276-4300 |
* | > Tourism and Tourist Attractions in Richmond - General Inquiries | | | | Contact: | Tourism Richmond | | 604-271-8280 |
| | Alternate: | | | |
| > Trade Activities in an Inappropriate Area | | | | Contact: | Licence Inspector | | 604-276-4155 |
| | Alternate: | Licence Inspector | | 604-276-4389 |
| > Traffic Bylaw Interpretation | | | | Contact: | Manager, Community Bylaws | | 604-247-4601 |
| | Alternate: | Supervisor, Field Parking | | 604-276-4342 |
| > Traffic Counts & Traffic Flow | | | | Contact: | Traffic Technician | e-mail | 604-276-4388 |
| | Alternate: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| > Traffic Issues - Traffic Calming, On-street Parking, Crosswalks, School Zones, etc. | | | | Contact: | Traffic Technician | e-mail | 604-276-4210 |
| | Alternate: | Traffic Technician | e-mail | 604-276-4388 |
| > Traffic Signal Timing (as it relates to Motor Vehicle Accidents) | | | | Contact: | Traffic Signal Staff | | 604-247-4616 |
| | Alternate: | | | |
| > Traffic Signals - Maintenance and Installation | | | | Contact: | Traffic Signal Staff | | 604-247-4616 |
| | Alternate: | | | |
| > Trails in Richmond - General Inquiries | WEB SITE | | | Contact: | City Website - Richmond Trails Information Page | | |
| | Alternate: | Parks, Recreation and Cultural Services, Reception | | 604-244-1208 |
* | > Transporting Firearms - Authorization | | | | Contact: | Canadian Firearms Centre | | 1-800-731-4000 |
| | Alternate: | Application forms available at any Post Office | | |
| > Trauma Support Services (for Victims of Crime or Serious Accidents) | | | | Contact: | Richmond RCMP, Crime Prevention / Victim Service | | 604-270-6229 |
| | Alternate: | Richmond RCMP, Detachment Switchboard | | 604-278-1212 |
| > Tree Protection Bylaw | | | | Contact: | Tree Bylaw Clerk/Inspector | | 604-247-4684 |
| | Alternate: | Tree Preservation Official | | 604-276-4158 |
* | > Unsanitary Health Conditions Caused by the Keeping of Animals | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Unsightly Premises Bylaw Interpretation | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Utilities (Cable, Hydro, BC Tel) - Technical Design - General Inquiries | | | | Contact: | Engineering Technician - Utilities | | 604-276-4149 |
| > Utility Bill Payment | | | | Contact: | Tax Department | | 604-276-4145 |
| | Alternate: | Interactive Kiosk (at City Hall, Front of House) | | |
| > Utility Connection Costs (Commercial, Industrial, Multifamily Bldg Permits) | | | | Contact: | Engineering Assistant - Dev. and Processing | | 604-276-4088 |
| | Alternate: | Engineering Assistant - Dev. and Processing | | 604-276-4090 |
| > Vacant Positions | | | | Contact: | Human Resources, Reception | | 604-276-4105 |
| | Alternate: | | | |
| > Vehicle for Hire Regulation Bylaw Interpretation | | | | Contact: | Licence Inspector | | 604-276-4155 |
| | Alternate: | Licence Inspector | | 604-276-4389 |
| > Vehicle Oversize/Overweight Permit Application Process for House Moves, etc. | | | | Contact: | Traffic Technician | e-mail | 604-276-4388 |
| | Alternate: | Permits & Inspection Services, City Hall, Front of House | | 604-247-4638 |
| > Vendors / Companies on Bidders Lists | | | | Contact: | Purchasing Assistant | | 604-276-4270 |
| | Alternate: | Buyer | | 604-276-4097 |
| > Violations of Dog Licence Bylaw | | | | Contact: | Animal Control | | 604-247-4630 |
| | Alternate: | | | |
* | > Violations of Smoking Regulations in Public Places | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Violations of Watering Restrictions - Reporting | | | | Contact: | Waterworks Sprinkling Information Line (24 hr) | | 604-276-4355 |
| | Alternate: | | | |
* | > Voter Registration (Provincial AND Municipal Elections) | | | | Contact: | Election - BC Division | | 1-866-546-7615 |
| | Alternate: | | | |
| > Voter Registration (June through December during Election Year Only) | | | | Contact: | Election Office | | 604-276-4100 |
| | Alternate: | City Clerk's Office | | 604-276-4007 |
| > Water Hook-ups - Requesting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Water Meters - General Inquiries | WEB SITE | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Water Purity Test on City Property | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | | | |
* | > Water Purity Test on Private Property / in the Community | | | | Contact: | Van/Rmd Health Board (Population Health) | | 604-233-3147 |
| | Alternate: | | | |
| > Water Shut Offs - Requesting | | | | Contact: | PW Service Centre | e-mail | 604-244-1262 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > Water Sprinkling Regulations | | | | Contact: | Bylaw Assistant | | 604-276-4345 |
| | Alternate: | | | |
| > Water Utilities - General Inquiries | | | | Contact: | Engineering Technician - Water | | 604-276-4027 |
| > Watering Restrictions - When are they in Effect? | | | | Contact: | Waterworks Sprinkling Information Line (24 hr) | | 604-276-4355 |
| | Alternate: | Public Works Dispatch (24 hour line) | | 604-270-8721 |
| > WEST RICHMOND Community Centre Facilities, Hours, Programs and Service Info. | WEB SITE | | | Contact: | West Richmond Community Centre | e-mail | 604-718-8400 |
| | Alternate: | Recreation and Cultural Services | | 604-276-4300 |
| > Youth Intervention Program Inquiries | WEB SITE | | | Contact: | Richmond RCMP, Youth Intervention Program | | 604-278-1212 ext.2290 |
| | Alternate: | | | |
| > Youth Services - General Information and Inquiries | WEB SITE | | | Contact: | Wayne Yee - Coordinator, Youth Services | | 604-276-4110 |
| | Alternate: | City Website - Youth Services Information Page | | |
| > Zoning and Development Bylaw Amendments and Associated Fees - General Inquiries | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Zoning and Development Bylaw Interpretation | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |
| > Zoning Bylaw Amendment | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Development Coordinator | | 604-276-4164 |
| > Zoning Compliance Letters ("File Research Report") for Richmond Properties | | | | Contact: | Legal Assistant | | 604-276-4202 |
| | Alternate: | Departmental Associate I | | 604-276-4203 |
* | > Zoning Compliance Letters ("Opinion/Comfort Letters") for Airport Lands | | | | Contact: | YVRAA, Legal and Corporate Affairs | | 604-276-6529 |
| | Alternate: | | | |
| > Zoning Information Sheets | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Information Centre, City Hall, Front of House | | 604-276-4000 (ext. 3064) |
| > Zoning Restrictions - Particular Property / Particular Zone - General Inquiries | WEB SITE | | | Contact: | Zoning Clerk / Customer Service Clerk | | 604-276-4017 |
| | Alternate: | Supervisor, Zoning/Signs | | 604-276-4085 |